No results found
Customer Satisfaction refers to any metric that directly measures the happiness of a customer based on the resolution of an issue. Customer Satisfaction is commonly measured through a CSAT score.
A CSAT or NPS score tells the reviewer, how much of an effective resolution an issue or a ticket has received, and what the customer feels about it.
A customer satisfaction survey, in essence, is a form sent out by support agents after an issue has been resolved to understand what the user thinks of the quality of support provided. A customer satisfaction survey could ask users questions such as:
And so on.
Customer Satisfaction Surveys can be either manually sent out or set up to be triggered when a ticket reaches a specific ticket status. Learn more about how you can do this within HappyFox by visiting one of the links below: