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From the time a Support Ticket is created in a help desk to when it gets resolved, a ticket passes through multiple stages, with different Support Agents working on it in each stage. The entire journey of this ticket, beginning from the starting, till resolution, is termed as a Ticket’s Lifecycle.
E.g. In terms of Ticket Status, these could be:
In terms of Support Agents working on these, it could be:
HappyFox offers the above five statuses, as defaults in every account. Each of these is completely customizable, can be ordered, and more can be added to them to better suit your specific support process and ideal ticket lifecycle.
Learn more about how HappyFox lets you customize your ticket flow, by visiting the links below.