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In helpdesk ticketing use-cases, it’s common to find yourself having to create similar tickets over and over. In recurring tasks like these, ticket templates provide an easy way of building one template that can then be reused whenever required.
Ticket Templates also help pre-fill specific values for all the different ticket and contact fields within a new ticket form, before creating the new ticket. HappyFox provides some of the most customizable ways of setting up ticket templates. Read more about these here.