Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Trouble Ticket Management
Retire your old open-source or home-grown ticketing software for a trouble ticket management software that can intuitively organize and resolve support tickets.
Get a demo
HappyFox Help Desk takes charge of all your customer service from end to end. You don’t have to download, install, or patch anything. Just focus on the actual work which is providing fast and accurate support.
Omnichannel Ticketing
Perform personalized trouble ticket management for tickets from multiple channels like email, social, chat & phone.
Eliminate SLA breaches
Measure and monitor your service level agreements to improve customer satisfaction and achieve high-performance standards.
Increased Customer Retention
Use bulk actions and send pre-composed responses with canned actions to cater to multiple customers at once, saving you time and effort.
Efficient Ticket Management
Employ trouble ticketing features like cloning, merging, relating, and forwarding tickets to create a smooth workflow.
Organized Ticket Dashboard
Organize and categorize your tickets based on priority, status, assignee, etc. to decrease resolution time and improve support quality.
HappyFox - Jira Integration
Link support requests with bug fixes by establishing seamless communication between your support and development teams with the HappyFox - Jira integration.
Customer ticket escalation
Use Smart Rules to automate repetitive tasks and escalate tickets based on predefined conditions for easier trouble ticketing.
Make Data-Driven Decisions
Validate your support operations and make better decisions by gathering and analyzing help desk and agent analytics.
API & Web-hooks
HappyFox help desk trouble ticket system comes with features like API and web-hooks for the flow of information between multiple web apps.
Knowledge base management
Deflect incoming tickets by giving customers access to information through a detailed knowledge base and FAQ system.
Remote Customer Support
Solve issues instantly and efficiently from a remote location with HappyFox’s LogMeIn Remote support integration.
Elevate Your Support Operations With
A Trouble
Ticketing System
Decrease your ticket resolution time
Save time & effort with automation
Track tickets better & improve support process
Simple interface for higher productivity
Reduce clutter & get organized with queues
Implement a unified, organized, and easy-to-use trouble ticketing system with
HappyFox Help Desk.
