Small Business Help Desk Software

Provide awesome customer service and differentiate your business from the competition

Managing a small business successfully with competing priorities, budget constraints and a small work force is always a daunting task. Being a small business ourselves, we understand your need for simplifying and

automating your business processes, especially something as important as providing above-par customer service which is so crucial for your business to thrive.

Business Services

HappyFox is here to liberate you from the clutters and confusions of handling customer service for a small business with its easy to use and simple help desk software solution.

How is small business help desk software different ?

A small business help desk software essentially understands the needs, requirements and constraints specific to small business and helps them solve these problems.

Ultimately it should help manage and track requests in an easily manageable centralized ticketing system with automation features that saves valuable resources, time and money.

Manage customer support for your small business with HappyFox help desk software

Small Business Challenges

Running a small business is always a challenge especially when opportunities come with process constraints. If your endeavour is to provide the best customer service, here are some of the pain points you might be facing.

  • Outlook or Gmail doesn’t solve your problem
  • Existing help desk software has a bloated feature list
  • Fixed pricing plans don’t suit your needs and budgets
  • Support agent training causing overheads
  • Intimidated technical-know-how needed to set up an On-Premise system.
  • Inadequate integration support with other small business applications

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HappyFox Help Desk caters to Small Business Needs

Every single customer expects your undivided attention and care. Therefore, we have duly addressed the common pain points by building features that suit the needs and aspirations of a small business.

Multichannel customer supportHappyFox is your multi-channel customer support software that goes one step ahead in helping you provide support from multiple channels like Email, live chat and voice. Flexible software applicationRight from the beginning HappyFox is built to be flexible especially when it comes to its utilization. HappyFox is not just your help desk software, its intuitive features allows it to don the role of
  • Issue and bug tracking system
  • Trouble ticket tracking
  • Simple project and task management
FAQ and Knowledge base System HappyFox provides you with an FAQ system that helps your support team to easily build and maintain a complete knowledge base management repository for all the frequently asked questions. The FAQ system also provides self help service for your customers so that the need to contact the support team for doubts and queries is eliminated which consequently reduces the number of support tickets and effort. The advantage of Social Media support With the Facebook integration for HappyFox, you can now give your small business the added benefits of being able to support customers right off their favorite social networking portal. Have all private messages converted to HappyFox tickets and have all ticket responses sent to the customer as facebook messages.
Help Desk Integration HappyFox works together with other small business applications like CRM, business accounting systems, feedback survey tools and project management softwares to eliminate the need to toggle between various applications. Support Analytics Business intelligence and process analytics has become so crucial especially for small business when a small tweak in the process based on data might do wonders for you. HappyFox help desk analytics provides you with key support metrics that not only helps you to gauge your service quality but also helps you make decisions to optimize your support process for better. Customer service Automation The one thing that a small business with limited workforce needs to eliminate is the incessant human requirement for trivial and repetitive tasks which on a long term take a heavy toll on both the energy and time of your team. HappyFox's help desk automation features like Smart Rules, email notification settings, and automatic round robin smart ticket assignment helps you to be more productive and to be on top of your support process all time.
Small Business Customer Service Made Simple

Learn how HappyFox has helped in streamlining the support process of a small business eCommerce firm. See why their co-founder thinks HappyFox suits any company’s requirement here.