Features

Pricing

Customer Stories

Atera vs Freshdesk vs LiveAgent

Navigating the ticketing software maze? Let our comprehensive comparison of Atera, Freshdesk, and LiveAgent guide you. We highlight unique strengths, potential limitations, and standout features to help you make the best choice for your team.

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Overview of Atera vs Freshdesk vs LiveAgent

Atera Help Desk Software is a comprehensive solution to streamline support operations through integrated ticketing, remote monitoring, and automation features.

PROs

Easy to set up and navigate

Strong customer support

Robust tools for remote access and support

CONs

Reporting features might be less advanced

Potential slowdowns with large data volumes

Steeper learning curve

Freshdesk is a comprehensive customer support platform offering automation, self-service, and multi-channel support for businesses of all sizes.

PROs

User-friendly interface with easy onboarding and use

Extensive integration options

Scalability for businesses of all sizes

Strong mobile app for agent flexibility

CONs

Customization options may be limited compared to some competitors

Reporting features may not be as advanced for complex needs

Can be slow, with ticket loading times and latency occasionally impacting efficiency

Contact management and search functionality considered sub-par

LiveAgent is a versatile help desk software designed to optimize customer support with features like ticket management, live chat, call center, and social media integration.

PROs

Easy setup and responsive customer support

Offers live chat, email ticketing, and social media integration.

Highly customizable to fit specific business needs

CONs

User interface could be more modern

Steep learning curve for initial setup

Some advanced features can be pricey

Feature comparison table

Feature

Omnichannel Ticketing

Multi Brand Support Center

SLA Management

Agent collision detection

Real time Reporting

Event & Time Based automations

AI Copilot

AI Knowledge Base creation

Multilingual knowledge base

Scheduled Tickets

Task Management

Asset Management

Custom statuses for tickets

Kanban view of tickets

Agent scripts and training

Canned responses

Automated Ticket Routing

AI triage and troubleshooting

AI answers

6 reasons why growing teams are moving to HappyFox over Atera vs Freshdesk vs LiveAgent

Flexible plans for growing teams

Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.

Help desk for all teams

HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.

Effortless setup and configuration

Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.

Advanced features for diverse needs

We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.

Functionalities without the complexity

It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.