Atera Help Desk Software is a comprehensive solution to streamline support operations through integrated ticketing, remote monitoring, and automation features.
PROs
Easy to set up and navigate
Strong customer support
Robust tools for remote access and support
CONs
Reporting features might be less advanced
Potential slowdowns with large data volumes
Steeper learning curve
Gorgias is a help desk software designed for e-commerce businesses, providing multi-channel support, automation, and customer service tools to enhance efficiency and customer satisfaction.
PROs
User-friendly interface with seamless integration
Strong automation features streamline tasks and improve efficiency
Social media integrations enhance customer interactions across platforms
CONs
Initial setup and customization can be complex
Limited notification options for customer replies through email
Omnichannel Ticketing
Multi Brand Support Center
SLA Management
Agent collision detection
Real time Reporting
Event & Time Based automations
AI Copilot
AI Knowledge Base creation
Multilingual knowledge base
Scheduled Tickets
Custom statuses for tickets
Agent scripts and training
Automated Ticket Routing
AI triage and troubleshooting
AI answers
Flexible plans for growing teams
Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.
Help desk for all teams
HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.
Effortless setup and configuration
Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.
Functionalities without the complexity
It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.
Exceptional customer service
All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.
Beyond one-size-fits-all
HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.
Tiffany Erdall
Systems Administrator
Trusted by Industry-Leading Companies
Agent-based pricing
Unlimited Agents
What customers love about HappyFox ticketing system
Joshua Gravely
Information Technology Manager
HappyFox transformed our support capabilities beyond expectations. In just 5 years, we skyrocketed from handling mere hundreds of requests to managing over 105,000 tickets. It's not just a tool; it's our gateway to unparalleled efficiency and customer satisfaction.
Shawna Kelley
Director, Design Services
Joe Runciman
Online course developer
Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.
Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.
