Considering support alternatives? Compare these popular ticketing systems with our focused comparison to help you make the ideal call.
GrooveHQ is a user-friendly help desk software designed for small businesses to streamline customer support through email, live chat, and social media integration.
PROs
Intuitive interface suitable for non-technical users
Allows branding and customization to fit business needs
Connects with popular tools like Slack, Stripe, and Trello
CONs
Reporting capabilities are not very detailed
Does not offer built-in phone support
osTicket is an open-source help desk software offering ticket management, a knowledge base, and customizable workflows, ideal for small to medium-sized businesses.
PROs
Completely free, open-source
Straightforward setup and use
Supports extensive customization and integration
CONs
Dated user interface
Lacks advanced automation capabilities
Zendesk Support is a well-known and widely used ticketing system that aggregates tickets from multiple support channels
PROs
Scalable and customizable platform for growing businesses
Powerful automation capabilities to streamline workflows
CONs
Customer service is frequently described as non-existent and slow
Pricing can be complex for larger teams with additional features
Omnichannel Ticketing
Multi Brand Support Center
SLA Management
Agent collision detection
Real time Reporting
Event & Time Based automations
Private/internal notes for collaboration
AI Copilot
AI Knowledge Base creation
Multilingual knowledge base
Scheduled Tickets
Task Management
Asset Management
Custom statuses for tickets
Kanban view of tickets
Agent scripts and training
Canned responses
Automated Ticket Routing
AI triage and troubleshooting
AI answers
Exceptional customer service
All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.
Beyond one-size-fits-all
HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.
Functionalities without the complexity
It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.
Advanced features for diverse needs
We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.
Effortless setup and configuration
Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.
Flexible plans for growing teams
Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.
Justin Gere
Manager, IT Operations
Trusted by Industry-Leading Companies
Agent-based pricing
Ultimate Agents
What customers love about HappyFox ticketing system
We enhanced efficiency across IT, HR, Finance, Quality & Manufacturing teams. We appreciate HappyFox's collaborative team and the platform's adaptability. This flexibility has been essential in tailoring the solution to our evolving support requirements
Tiffany Erdall
Systems Administrator
There is nothing I do not use in HappyFox and our team likes the app, the reports, the smart rules, and the tags.
Kavin Stopforth
Facilities Administrator
HappyFox added a level of clarity and convenience to an otherwise overwhelming support load.
Joe Runciman
Online course developer
Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.
Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.
