Compare HelpScout, LiveAgent, and osTicket. Our analysis covers features, pricing, and performance to help you select the best ticketing system.
Help Scout offers a simple and effective customer support platform that focuses on personal interactions, shared inboxes, and team collaboration to build better customer relationships.
PROs
User-friendly interface with seamless integration
Strong automation features streamline tasks and improve efficiency
Social media integrations enhance customer interactions across platforms
CONs
Initial setup and customization can be complex
Limited notification options for customer replies through email
LiveAgent is a versatile help desk software designed to optimize customer support with features like ticket management, live chat, call center, and social media integration.
PROs
Easy setup and responsive customer support
Offers live chat, email ticketing, and social media integration.
Highly customizable to fit specific business needs
CONs
User interface could be more modern
Steep learning curve for initial setup
Some advanced features can be pricey
osTicket is an open-source help desk software offering ticket management, a knowledge base, and customizable workflows, ideal for small to medium-sized businesses.
PROs
Completely free, open-source
Straightforward setup and use
Supports extensive customization and integration
CONs
Dated user interface
Lacks advanced automation capabilities
Omnichannel Ticketing
Multi Brand Support Center
SLA Management
Agent collision detection
Private/internal notes for collaboration
Real time Reporting
Event & Time Based automations
AI Copilot
Multilingual knowledge base
Scheduled Tickets
Custom statuses for tickets
Kanban view of tickets
Asset Management
Task Management
AI Knowledge Base creation
Agent scripts and training
Canned responses
Automated Ticket Routing
AI triage and troubleshooting
AI answers
Beyond one-size-fits-all
HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.
Exceptional customer service
All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.
Flexible plans for growing teams
Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.
Help desk for all teams
HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.
Advanced features for diverse needs
We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.
Functionalities without the complexity
It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.
Joshua Gravely
Information Technology Manager
Trusted by Industry-Leading Companies
Agent-based pricing
Ultimate Agents
What customers love about HappyFox ticketing system
We enhanced efficiency across IT, HR, Finance, Quality & Manufacturing teams. We appreciate HappyFox's collaborative team and the platform's adaptability. This flexibility has been essential in tailoring the solution to our evolving support requirements
Tiffany Erdall
Systems Administrator
HappyFox has provided our business with the ability to truly measure multiple performance metrics with simplicity.
Joseph Feola
Vice President, Support Operations
If you need a ticketing system for cutomer support and collaborative email, HappyFox is the best there is!
Michael Ihns
President
Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.
Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.
