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HelpShift vs osTicket vs Zendesk - An In-depth Analysis

Frustrated by poor CX? Know how these customer support platforms fare in terms of key features, pros and cons. Make the right choice.

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Overview of HelpShift vs osTicket vs Zendesk

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HelpShift is a comprehensive customer support platform that enhances support experience with in-app messaging, AI-driven chatbots, and robust automation for mobile and web applications.

PROs

    Automates repetitive tasks and workflows, improving efficiency

    Offers detailed reports and insights to optimize support operations

    Seamless support directly within mobile apps

CONs

    The initial setup and integration can be complex

    Limited customization options

    Difficulties scaling to support very high volumes of tickets

osticket

osTicket is an open-source help desk software offering ticket management, a knowledge base, and customizable workflows, ideal for small to medium-sized businesses.

PROs

    Completely free, open-source

    Straightforward setup and use

    Supports extensive customization and integration

CONs

    Dated user interface

    Lacks advanced automation capabilities

zendesk-icon-small

Zendesk Support is a well-known and widely used ticketing system that aggregates tickets from multiple support channels

PROs

    Scalable and customizable platform for growing businesses

    Powerful automation capabilities to streamline workflows

CONs

    Customer service is frequently described as non-existent and slow

    Pricing can be complex for larger teams with additional features

Feature comparison table

Feature
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OS ticket
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Omnichannel Ticketing

True Image False Image True Image

Multi Brand Support Center

False Image False Image True Image

SLA Management

True Image True Image True Image

Agent collision detection

True Image True Image False Image

Real time Reporting

True Image True Image True Image

Event & Time Based automations

True Image True Image True Image

Private/internal notes for collaboration

True Image True Image False Image

AI Copilot

True Image False Image True Image

AI Knowledge Base creation

False Image False Image True Image

Multilingual knowledge base

False Image False Image True Image

Scheduled Tickets

False Image False Image False Image

Task Management

False Image True Image False Image

Asset Management

False Image False Image False Image

Custom statuses for tickets

False Image True Image False Image

Kanban view of tickets

False Image False Image False Image

Agent scripts and training

False Image False Image False Image

Canned responses

True Image True Image True Image

Automated Ticket Routing

True Image True Image True Image

AI triage and troubleshooting

False Image False Image True Image

AI answers

True Image False Image True Image

6 reasons why growing teams are moving to HappyFox over HelpShift, osTicket & Zendesk

Flexible plans for growing teams

Flexible plans for growing teams

Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.

Help desk for all teams

Help desk for all teams

HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.

Effortless setup and configuration

Effortless setup and configuration

Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.

Advanced features for diverse needs

Advanced features for diverse needs

We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.

Functionalities without the complexity

Functionalities without the complexity

It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.

Exceptional customer service

Exceptional customer service

All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.

Get a Demo

“We reduced incoming emails by 20%. If a business is facing similar problems to ours in in terms of tracking a high number of incoming emails from the same customers or suppliers, in my opinion HappyFox really is the best solution to resolve this.”

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Pankaj Kumar

Manager, Accounts Payable

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Flexible pricing for growing teams

Agent-based pricing

Unlimited Agents

What customers love about HappyFox ticketing system

HappyFox Offers Complete Customer & Employee Support Solutions

Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.

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Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.