Don't wait for your customers to ask questions. Reach out to them, solve issues on the spot, and reduce ticket volumes.
Automatically invite website visitors to chat, offer help, prompt deals and knock their socks off with contextual messages.
Offer help and prompt customers with personalized messages, contextual promotions and relevant product information, in real-time, right when they are on your website.
Understand & speak your customer's language. Automatically detect and translate customer conversations. It is like magic.
Encourage visitors to rate your support and give feedback immediately after the conversation ends. A frequent, targeted and timely feedback channel that helps your team to continuously improve and stay motivated.
Setup your live chat support workflow the way you like it.
Handle high chat volumes smarter and faster. Reduce customer wait times and distribute support load evenly across your team.
Automatically channel incoming chat requests to specific departments. Connect your customers to the best agents based on products/departments/issues.
Set up work schedule for an efficient staff and support process management. Your live chat widget will show on your website only during the times specified as Work hours.
Build a culture of continuous improvement with quantitative data. Activity metrics like the total number of chats and missed chats helps you allocate resources better and scale your team with purpose.
See visitor details like location, browser and page history right when you chat to customers.
HappyFox Chat was built from the ground up to play well with your HappyFox help desk. View past customer tickets during a chat, post chat transcripts as tickets and sync tags. HappyFox Chat integrates with more than 25 apps including your favourite help desk, CRM, Marketing automation, and E-commerce apps.
Be where your customers are. Answer questions from messaging channels like Facebook.
See detailed transcripts with all events along with timestamps to track exactly what happened during a conversation.
Transfer ongoing chats to the relevant agent/department. Get your customers in front of the best agent possible.
Gain direct insight of ongoing chat sessions handled by the other agents and admins.
Identify and create standard replies for all the commonly asked customer questions. Maintain a reusable repository of response templates that can speed up response times.
Add helpful tags to conversations that you can later search and analyse to understand your customer's issues better.