Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Industry
Information technology & Services
Goal
With our current solution it wasn’t possible to track key areas such as response time or time to resolution, both of which our customers continue to monitor. We needed to find a system that gave us the ability to manage both our time now but also the information required for us to be able to effectively anticipate our busier periods and put additional staff in place at key times.
Why HappyFox?
Implementation
We use HappyFox tech support software to manage support requests from customers. In addition to providing an efficient and effective response package it has allowed us to quantify the results of our efforts, which are presentable in black and white to our customers.
Results & Benefits
Management of support tickets couldn’t be easier. We are committed to ensuring that 100% of our requests for assistance are now recorded using HappyFox which means that we have a complete overview of both current and future work.
One of my key clients is now receiving 95% of support tickets being responded to within 2 hours. They are impressed! This is something I have not been able to demonstrate before.
Our experience
Our experience with HappyFox IT support software has been ‘Happy’ over all. The turn around time with
which the HappyFox team responds to all our queries is excellent.
Our customers have also rated HappyFox to be a lot easier to use than the previous solution we had.
See why 10,000+ companies have chosen HappyFox
