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Omnichannel Customer Support
Software for the Airline Industry

  • Improve communication
  • Simplify admin tasks
  • Increase efficiency
  • Manage staff and student queries
  • Setup Knowledge Base for FAQs
  • Boost your team’s productivity

Provide stellar customer service before, during, and after a flight.

The performance of industries dealing with people is judged predominantly by customer experience. Good customer support is vital to any airline’s growth and success.

Omnichannel Approach for Airline Customer Support

Cut costs

Avoid repetitive discussions with your customers and increase the efficiency of your support process through optimized queue management.

Cut costs
Improve customer engagement and drive loyalty

Improve customer engagement
and drive loyalty

Monitor the buzz about your airline on social media platforms like Facebook, Twitter, etc. Transform your critics into brand ambassadors.

Industry grade analytics

Analyze the volume of tickets through each channel. Gather insights and business intelligence to result in better organizational decision making.

Industry grade analytics

Gauge customer satisfaction & increase retention rates

Hassle-free setup

You can set up multiple customer satisfaction (CSAT) surveys is a jiffy and create your own survey template for every scenario.

Hassle-free setup
Trigger Surveys Automatically

Trigger Surveys Automatically

Choose when to send a survey through powerful business rules. Get accurate customer satisfaction ratings using HappyFox’s customizable CSAT scale.

Track trends in satisfaction scores

View real-time reports on customer satisfaction to analyze your team’s performance and find action points to better serve your customers.

Track trends in satisfaction scores

Get complete context about your customers

Contact Management

Get the most relevant information about your customers from Clearbit and FullContact inside your ticket management system.

Contact Management
Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

Pamper your frequent flyers, track the customer journey and maintain relationships with your passengers via integrations with Salesforce, Microsoft Dynamics, etc.

Marketing Campaigns

Launch targeted marketing campaigns, manage your mailing list and track subscribers from within your help desk.

Marketing Campaigns

Boost agent productivity for faster resolutions!

Handy canned actions

To enable a faster response to your customers’ queries, use existing tickets to create predefined replies (Canned Actions) and maintain consistency.

Handy canned actions
Smart Auto-Assignment

Smart Auto-Assignment

Reduce the time spent assigning tickets and engage better with your customers through Automatic Ticket Assignment.

Robust SLA Management

If you need to wow your customers, you need to have strict and challenging service level targets and also constantly deliver on them.

Robust SLA Management

Provide a seamless self-service experience

Powerful branding

Your airline companies can also rebrand the self-service module by changing the colors, logo, adding cover images, featuring articles, etc.

Powerful branding
Mobile responsive

Mobile responsive

Your passengers can browse help articles and even submit help desk tickets from any device such as mobile phones.

Intelligent Search

Your passengers can browse help articles and even submit help desk tickets from any device such as mobile phones.

Intelligent Search
Speak with a Help Desk Specialist

Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.