The changing industry imperatives relative to clients' business needs impact how the companies in the IT field equip themselves to engage with customers, partners and collaborate internally. HappyFox Help Desk helps IT companies deliver product support and professional services through its many features.
Large volumes of incoming issues can not be managed by a simple mailbox. Our Help Desk hosts all incoming issues, organizes them, and manages each of them based on priority. HappyFox allows you to centralize all the tickets and act on them with a smooth task management system.
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Distribution of work between field technicians at different levels of the workforce and transfer of tickets while ensuring timely permits & approvals can be tricky. Improve internal collaboration by letting technicians raise tickets that you can respond to. Your staff can use the private notes feature to simplify internal discussions, share input, and facilitate seamless ticket tranfer.
Learn more about Internal Help Desk →Promote self-service, reduce incoming tickets and save time with HappyFox’s knowledge base software. Provide information to your customers and staff so that they can gain expertise in managing their assets.
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While providing IT support, you sometimes need access to the customer’s systems for checking the issue completely. With HappyFox’s LogMeIn Remote support integration, you can access the hardware from a remote location so that you can get a better idea of issues and fix them faster.
Learn more about Remote Customer Support →It is of great importance for an IT service enterprise to consistently respond to clients on time. HappyFox Help Desk eliminates SLA breaches by giving you periodic notifications about ticket expiry dates and updates.
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Save time and effort by automating repetitive tasks using the Smart Rules feature. Simplify internal tech support by routing tickets to appropriate teams instead of relying on communicating by email or telephone.
Learn more about Help Desk Automation →Plan, schedule, allocate resources and collaborate on projects as you get insights into your support performance with drill-down analytics and dashboards through HappyFox reporting. You can make data-driven decisions and better serve your customers.
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Secure your data with data encryption at transit and rest and vulnerability scans. Our security features like 2FA and audit logs decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.
Learn more about HappyFox Security Policy →Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
