When there multiple field technicians at various levels of the workforce, the distribution of work becomes dynamic. Timely permits and approvals are required at different intervals of the process. The HappyFox IT Service desk helps you manage such complex networks by allowing technicians to raise tickets that you can respond to, thereby bringing strong internal collaboration and eliminating any chances of a potential communication gap.
When resolving tickets, having to discuss internally between agents can also become quite a task. With the HappyFox private notes feature, your staff can add private notes while transferring tickets, so other staff can refer and take it forward from there or share inputs.