Transform Customer Support &
Collaboration Channels in the IT Industry

  • Encourage customers
    to self-serve
  • Provide tools for
    easy collaboration
  • Provide remote
    IT support

Tackle Complex Communication Networks With Ease

Centralize and manage requests across
your customer base

Large volumes of incoming issues can not be managed by a simple mailbox. Our Help Desk hosts all incoming issues, organizes them, and manages each of them based on priority. HappyFox allows you to centralize all the tickets and act on them with a smooth task management system.

Take a tour of HappyFox Help Desk →
Centralize and manage requests across your customer base
Simplify internal discussions and collaboration for field technicians

Simplify internal discussions and
collaboration for field technicians

Distribution of work between field technicians at different levels of the workforce and transfer of tickets while ensuring timely permits & approvals can be tricky. Improve internal collaboration by letting technicians raise tickets that you can respond to. Your staff can use the private notes feature to simplify internal discussions, share input, and facilitate seamless ticket tranfer.

Learn more about Internal Help Desk →

Expand Your Customer Support Formats

Promote self-service through
knowledge base

Promote self-service, reduce incoming tickets and save time with HappyFox’s knowledge base software. Provide information to your customers and staff so that they can gain expertise in managing their assets.

Learn more about Knowledge Base →
Promote self-service through knowledge base
Solve IT issues faster with Remote support software

Solve IT issues faster with remote
support software

While providing IT support, you sometimes need access to the customer’s systems for checking the issue completely. With HappyFox’s LogMeIn Remote support integration, you can access the hardware from a remote location so that you can get a better idea of issues and fix them faster.

Learn more about Remote Customer Support →

Elevate Customer Support With Automation

Stay updated on tickets and eliminate
SLA breaches

It is of great importance for an IT service enterprise to consistently respond to clients on time. HappyFox Help Desk eliminates SLA breaches by giving you periodic notifications about ticket expiry dates and updates.

Learn more about SLA Management →
Stay updated on tickets and eliminate SLA breaches
Automate tasks & manage internal tech support with Smart Rules

Automate tasks & manage internal tech
support with Smart Rules

Save time and effort by automating repetitive tasks using the Smart Rules feature. Simplify internal tech support by routing tickets to appropriate teams instead of relying on communicating by email or telephone.

Learn more about Help Desk Automation →

Secure Data & Gauge Staff Performance

Gather insights and analyze staff
performance

Plan, schedule, allocate resources and collaborate on projects as you get insights into your support performance with drill-down analytics and dashboards through HappyFox reporting. You can make data-driven decisions and better serve your customers.

Learn more about Help Desk Reporting →
Ensure top-level compliance & security

Ensure top-level compliance & security

Secure your data with data encryption at transit and rest and vulnerability scans. Our security features like 2FA and audit logs decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.

Learn more about HappyFox Security Policy →
Speak with a Help Desk Specialist

Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.

Get a demo