ORD Capital is a Healthcare management company, and assists with queries, claims and advices from members of medical aid insurance companies.
Jason Armstrong, Director at ORD Capital explains how HappyFox help desk tool enables his company compete with larger organizations by helping his team stay on top of all customer requests.
We were never able to keep track of clients claims, queries and membership changes. Our client interactions were also not good. Using basic programs for creating tasks, we were thinking about hiring more staff to compete with larger organizations on offering customer support.
HappyFox helped us structure our support staff, and has also been easy to use. Monitoring our support system is also possible using HappyFox, thus helping us identify and minimise mistakes. Features such as Canned Actions, Smart Rules and Custom Branding give HappyFox an edge over other help desk tools out there.
Results & benefits
HappyFox has brought us closer to our clients, and client loyalty is more cemented now. With a complete cloud support system in place, our customers feel its easier to do business with us now than ever before.
Our Experience with HappyFox has been ‘Happy’ over all. With HappyFox, our turnaround time has greatly improved and our production has doubled. Customer service from HappyFox is also a perfect 10/10!