Upholding strong commitment to providing academic excellence and to develop and nurture the Whole Child (academic, social, emotional and ethical).
Challenge
We used HelpDesk for 7 years, Spiceworks for a year, SchoolDude for a year, and Remedy for 2 years, but none served all of our needs. After deciding that none of the prior services we used would meet our expectations, we wanted to try something new and had all of the features that we value. Customization, reporting, a strong mobile app, and an intuitive portal for faculty/staff to submit requests were tools we absolutely needed.
Implementation
What we really liked about HappyFox that helped persuade us into purchasing the software was the overall Ticketing system, not just the individual features that it has. The workflow automation and easy customization gave us a tool that made it much more effortless to handle requests from our staff.
Workflow automation and easy customization made it effortless to handle requests
Results & Benefits
The customer service at HappyFox is excellent, their responses are timely and extremely helpful. It serves as a complete helpdesk and Ticketing system for the entire school, which has made our lives easier.
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