Rapid developments in technology and constantly changing industry imperatives relative to clients' business needs are impacting how information technology product and service providers equip themselves to engage with customers, partners and collaborate internally
HappyFox help desk and customer support software helps IT and ITES companies deliver outstanding product support as well as professional services with ease through must-have features like multi-channel capabilities, forums, knowledge base and tickets and SLA management
Manage customer support and SLAsThe most essential parameter for an IT service enterprise is to respond to the client on time. With the HappyFox IT help desk, get periodic notification about ticket updates, ticket expiry dates etc, so that your SLAs are never breached and your clients are consistently getting their issues resolved on time.
When there multiple field technicians at various levels of the workforce, the distribution of work becomes dynamic. Timely permits and approvals are required at different intervals of the process. The HappyFox IT Service desk helps you manage such complex networks by allowing technicians to raise tickets that you can respond to, thereby bringing strong internal collaboration and eliminating any chances of a potential communication gap.
When resolving tickets, having to discuss internally between agents can also become quite a task. With the HappyFox private notes feature, your staff can add private notes while transferring tickets, so other staff can refer and take it forward from there or share inputs.
Knowledge base for self-serviceUse the HappyFox knowledge base software to provide information to your customers and staff so that they can gain expertise on managing their assets. Enable them to create tickets for your agents when in need of urgent information.
Manage projects, tasks and staff performanceHappyFox help desk reporting of tickets helps you in planning, scheduling, resource allocation and collaboration for your projects and tasks, while also providing visibility into staff and support process performance through dashboards and drill down analytics. Thus with reporting and task management taken care of, your employers are free to take care of other business challenges.
Remote Support Software for IT When providing IT support, it sometimes demands that you need access to a customer’s computer for checking the issue completely. You no longer have to move from your desk to provide this service. LogMeIn Remote support integration on HappyFox, lets you access computers from a remote location so that you can get a better idea of issues and fix them faster.
Help desk Integration
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Our customers have also rated HappyFox to be a lot easier to use than the previous solution we had