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Help Scout vs Kayako - All You Need to Know

Make an informed choice for your business. Our concise comparison highlights key differences in features and in user experience between Help Scout and Kayako.
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Overview of Help Scout vs Kayako

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Help Scout offers a simple and effective customer support platform that focuses on personal interactions, shared inboxes, and team collaboration to build better customer relationships.

PROs

    User-friendly interface with seamless integration

    Strong automation features streamline tasks and improve efficiency​

    Social media integrations enhance customer interactions across platforms

CONs

    Initial setup and customization can be complex​

    Limited notification options for customer replies through email​

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Kayako is a user-friendly help desk software offering personalized customer service through live chat, email, and social media, ideal for businesses enhancing their support experience.

PROs

    Easy-to-use interface

    Seamless multichannel support

    Customizable workflows

CONs

    Limited integrations compared to competitors

    Higher cost for advanced features

    Occasional performance issues

    Steep learning curve for advanced customization"

Feature comparison table

Feature
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Omnichannel Ticketing

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Multi Brand Support Center

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SLA Management

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Agent collision detection

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Private/internal notes for collaboration

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Real time Reporting

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Event & Time Based automations

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AI Copilot

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Multilingual knowledge base

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Scheduled Tickets

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Custom statuses for tickets

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Kanban view of tickets

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Asset Management

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Task Management

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AI Knowledge Base creation

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Agent scripts and training

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Canned responses

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Automated Ticket Routing

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AI triage and troubleshooting

False Image False Image

AI answers

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6 reasons why growing teams are moving to HappyFox over Help Scout and Kayako

Beyond one-size-fits-all

Beyond one-size-fits-all

HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.

Advanced features for diverse needs

Advanced features for diverse needs

We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.

Functionalities without the complexity

Functionalities without the complexity

It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.

Help desk for all teams

Help desk for all teams

HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.

Effortless setup and configuration

Effortless setup and configuration

Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.

Flexible plans for growing teams

Flexible plans for growing teams

Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.

Get a Demo

“HappyFox added a level of clarity and convenience to an otherwise overwhelming support load.”

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Joe Runciman

Online course developer

Trusted by Industry-Leading Companies

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Flexible pricing for growing teams

Agent-based pricing

Unlimited Agents

What customers love about HappyFox ticketing system

HappyFox Offers Complete Customer & Employee Support Solutions

Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.

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See HappyFox in Action

Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.