At a time when offering exceptional customer service
is considered a strategic advantage for businesses, it
is imperative for each involved individual to understand
what numbers testify their performance and how that
influences the business.
To make sense of your existing support proceedings
you need to be able to identify and improve the Key Performance Indicators (KPIs).
In this webinar you will see how help desk staff, support managers and executives alike can use help desk reports and tools to improve their customer support performance collectively.
Metrics that help easily & efficiently solve
customer issues and drive support decisions.
Metrics that help manage staff, remove
constraints and improve performance
Metrics that help manage teams and
optimize support process.
Importance of Help Desk Metrics
Setting up Key Performance Indicators at various
support process levels
How to Measure, Analyse and gain actionable
insights from the metrics
How to further optimize and improve support process