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Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
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Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
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Non-Profit Organisations Affordable help desk for efficient operations
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Support Center What can we help you with? Talk to our customer support.
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Breakdown the steps involved in resolving a ticket as tasks. Improve your agent productivity.
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Plan your tasks in advance
Set a due date and time for each task. Assign tasks to individual agents. Create task templates and reuse them on tickets.
Stay continually productive
View pending tasks assigned to you in one place. Get notifications when tasks are due today or when they are assigned to you. We alert you on incomplete tasks when you close its parent ticket.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.