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Workflows Ensure speedy resolution of tickets with end-to-end process automation
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Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
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E-books & Guides Resources to reinvent your customer service experience.
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Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Breakdown the steps involved in resolving a ticket as tasks. Improve your agent productivity.
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Plan your tasks in advance
Set a due date and time for each task. Assign tasks to individual agents. Create task templates and reuse them on tickets.
Stay continually productive
View pending tasks assigned to you in one place. Get notifications when tasks are due today or when they are assigned to you. We alert you on incomplete tasks when you close its parent ticket.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.