Create and Manage all the Tasks involved in resolving a ticket, inside the tickets page.
Set due date and time for each task.
Get notifications when tasks are assigned to you and when tasks are due today.
Assign each task to different agents.
View pending tasks assigned to you in one place & sorted by due date. Click on the task to access the associated ticket.
We alert you on pending tasks when you close a ticket without completing them.
Create task templates and reuse them on tickets.