Task Management – Create Tasks Within Tickets

Create and manage all the tasks involved in resolving a ticket, inside the tickets page.

Plan Your Tasks

Set due date and time for each task.

Self service

Get Notified

Get notifications when tasks are assigned to you and when tasks are due today.

Get notified

Granular Ownership

Assign each task to different agents.

Self service

Know Your Upcoming Tasks

View pending tasks assigned to you in one place and sort by the due date. Click on the task to access the associated ticket.

Know your upcoming Tasks

Never Miss a Task

We alert you on pending tasks when you close a ticket without completing them.

Self service

Stay Productive With Task Templates

Create task templates and reuse them on tickets.

Self service