Catalog, manage, and monitor employee queries and requests on an internal help desk software. Route tickets based on categories like IT, HR, and admin to ensure that the relevant personnel is handling the issues.
Employees can email queries or even submit requests directly to the internal help desk with the Embedded Request Submission form.
Intuitive staff management
Route tickets to agents with the appropriate skill set to ensure that each complaint is best addressed. You can also create roles and assign permissions to the staff.
Save time with automation
Provide faster support by automating repetitive tasks with intelligent rule-based workflows and giving pre-composed responses with canned actions.
Employees can resolve issues and stay up-to-date by referring to a detailed internal knowledge base without reaching out to the support staff.
Internal issue segregation
Automatically categorize and assign employee generated tickets to relevant staff for speedy resolution based on predefined rules.
Monitor trends in incoming employee tickets and the performance of your support staff in resolving them with help desk reporting and analytics.
Account Payable Whilrlpool Global Finance Center
Zendesk was not flexible and grossly overpriced!
Executive at M4Research
It centralizes issues & makes us look professional
Improve organization wide performance and efficiency
with better served employees.