Empower Your Agents, Delight Your Customers
Our simple, flexible, and AI-enhanced platform turns your agents into superheroes while saving time and budget.
20%
Reduction in incoming support emails
<2 hours
Response time for 95% of tickets
40%
Increase in agent productivity
4.5/5
4.6/5
Full-stack solution to provide superior support experiences
Centralized Ticketing System
Smart Automations
Team Collaboration
On-Demand Customer Support
Multi Brand Support Centre
Real-Time Reporting
Experience the easy-to-use ticket management system
Automatically sort and route incoming tickets based on categories, organize and prioritize your tickets with custom statuses and queues, and track all conversations and actions in one place with ticket threads.
Automate repetitive tasks to boost agent productivity
Automate each step of your support team’s everyday workflows with HappyFox’s powerful automation suite that includes auto assignment, canned actions, ticket templates, ticket scheduling, agent scripts and CSAT surveys.
Seamless collaboration on tickets
Break down communication silos. Enhance collaboration between agents and across departments with private notes, collision detection and task management, leading to faster resolutions and happier customers.
Real-time support with live chat and AI chatbots
Engage with your customers instantly through live chat and AI-powered chatbots, providing real-time support and quick resolutions. Manage all customer interactions across email, social, chat, and phone calls in one centralized ticketing system for a truly omnichannel support experience.
Personalized support center with a customer portal
Centrally manage multiple brands under one help desk. Personalize each brand’s/product’s support portal and KB to offer relevant information. Enable customers to track the progress of tickets from the customer portal.
Measure and analyze your customer support metrics
Make data-driven decisions using insights from real-time reports. Get ready-to-use advanced reports around ticket inflow, distribution, agent activity, performance, SLA’s, automations and customers.
Flexible pricing for growing teams
Agent-based pricing
Unlimited Agents
What customers love about HappyFox
We reduced incoming emails by 20%. If a business is facing similar problems to ours in in terms of tracking a high number of incoming emails from the same customers or suppliers, in my opinion HappyFox really is the best solution to resolve this.
Pankaj Kumar
Manager, Accounts Payable
Adopting HappyFox led to substantial cost reductions, improved response times, and decreased staff workload. With top-notch customer service, we enthusiastically recommend HappyFox for its AI-driven support solutions that unify every team and workflow.
Justin Gere
Manager, IT Operations
HappyFox transformed our support capabilities beyond expectations. In just 5 years, we skyrocketed from handling mere hundreds of requests to managing over 105,000 tickets. It's not just a tool; it's our gateway to unparalleled efficiency and customer satisfaction.
Shawna Kelley
Director, Design Services
Agents love it, Let customers feel the difference.
