Empower Your Agents, Delight Your Customers
Our simple, flexible, and AI-enhanced platform turns your agents into superheroes while saving time and budget.
20%
Reduction in incoming support emails
<2 hours
Response time for 95% of tickets
40%
Increase in agent productivity
4.5/5
4.6/5
Full-stack solution to provide superior support experiences
Centralized Ticketing System
Smart Automations
Team Collaboration
On-Demand Customer Support
Multi Brand Support Centre
Real-Time Reporting
Experience the easy-to-use ticket management system
Automatically sort and route incoming tickets based on categories, organize and prioritize your tickets with custom statuses and queues, and track all conversations and actions in one place with ticket threads.
Automate repetitive tasks to boost agent productivity
Automate each step of your support team’s everyday workflows with HappyFox’s powerful automation suite that includes auto assignment, canned actions, ticket templates, ticket scheduling, agent scripts and CSAT surveys.
Seamless collaboration on tickets
Break down communication silos. Enhance collaboration between agents and across departments with private notes, collision detection and task management, leading to faster resolutions and happier customers.
Real-time support with live chat and AI chatbots
Engage with your customers instantly through live chat and AI-powered chatbots, providing real-time support and quick resolutions. Manage all customer interactions across email, social, chat, and phone calls in one centralized ticketing system for a truly omnichannel support experience.
Personalized support center with a customer portal
Centrally manage multiple brands under one help desk. Personalize each brand’s/product’s support portal and KB to offer relevant information. Enable customers to track the progress of tickets from the customer portal.
Measure and analyze your customer support metrics
Make data-driven decisions using insights from real-time reports. Get ready-to-use advanced reports around ticket inflow, distribution, agent activity, performance, SLA’s, automations and customers.
Flexible pricing for growing teams
Agent-based pricing
Unlimited Agents
Monthly
Annual
2-Year Savings Plan
Paid Up-front
Basic
$
24
Per agent/mo
Ultimate Tickets
Omnichannel Ticket Creation
SLA Management
Knowledge Base
SSO (GSuite/SAML/Azure)
Upto to 5 Agents
Team
$
49
Per agent/mo
+ Everything in Basic
Multi-brand Helpdesk
Custom Email
Custom Domain
Custom Roles and Permissions
Custom Ticket Queues
24/7 Email Support
Optional EU Data Center
Most Popular
Pro
$
99
Per agent/mo
+ Everything in Team
Proactive Agent Collision
Task Management
Asset Management
Scheduled Tickets
IP-Based Restrictions
Load Balanced Tickets Assignment
Password Policy Management
24/7 Email/Chat Support
Uptime SLA
Enterprise PRO
+ Everything in Pro
Agent Scripting
2 TB Attachment Store
All-time Reporting History
Advanced Aduit Logs
24/7 Phone Support
Customer Success Manager
What customers love about HappyFox
Agents love it, Let customers feel the difference.
