Respond better within ticket threads
Track all conversations and actions in one place. Craft easy-to-read replies with the rich text editor as the composer auto-saves edits in real-time.
Cut down on SLA breaches
Monitor and report on your strictly defined service level agreements to improve customer satisfaction and achieve high-performance standards.
Pre-compose replies with canned actions
Respond to FAQs with pre-composed replies and knowledge base articles to save time and customer support effort.
Make well-informed decisions and ensure agent efficiency & customer satisfaction with reporting and analytics features.
Customizable & branded
You can customize your help desk with your logo, brand colors, links, and also pick content layouts that suit your content structure.
HappyFox products are always easy to set up and intuitive to navigate. Watch our tutorials to understand how you can get up and running with Help Desk.
With HappyFox, you can utilize two-way sync with a variety of communication channels like SMS, social media, phone, live chat, REST APIs, and forms to address support queries.Explore Omnichannel Support
Help Desk Management
All incoming tickets are automatically sorted into categories like customer support, sales, marketing, and billing.
Tag and organize each ticket by assigning statuses like open, closed, in progress, and many more to streamline support.
Find tickets easily using powerful search. Use advanced filters and tags to easily and quickly find what you’re looking for.
Organize people and businesses into contact groups and automate workflows based on these groups.
Automatically assign incoming tickets to agents via a round robin algorithm and automate routine tasks with rule-based Smart Rules. You can reduce human intervention and save agent time and effort for simpler, smoother, and faster support workflows.
Reporting & Analytics
Monitor, measure, and analyze data on custom build dashboards. Take data-driven decisions by setting benchmarks, experimenting, and reviewing reports and also measure staff performance via metrics like first response time and average time on tickets.
Eliminate the need to toggle between various platforms like accounting systems, e-commerce, CRM apps, and survey tools by adding integrations to your help desk.
Build a no-code, customizable, multi-lingual, and mobile responsive IT support center with HappyFox and create a repository of KB articles and FAQs on it. You can deflect repetitive tickets by intelligent case deflection.Explore Knowledge Base
Director, Global Technical Support at Jabra GN
Marketing Manager, PQC
Rescue Me Assistance
Boost your support operations and ensure high customer satisfaction rates
with HappyFox Help Desk.