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Help Desk Software

Adopt A Practical Help Desk, Boost Customer Satisfaction

Whatever the size of your business, a well-designed, easy to use, and intuitive help desk can have immense advantages. Use HappyFor for organized support management.

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Adopt A Practical Help Desk, Boost Customer Satisfaction

Highly Rated & Awarded by
Credible Industry Sources

Boost Efficiency with Omnichannel Support

Respond better within ticket threads

Track all conversations and actions in one place. Craft easy-to-read replies with the rich text editor as the composer auto-saves edits in real-time.

Cut down on SLA breaches

Monitor and report on your strictly defined service level agreements to improve customer satisfaction and achieve high-performance standards.

Pre-compose replies with canned actions

Respond to FAQs with pre-composed replies and knowledge base articles to save time and customer support effort.

Actionable insights

Make well-informed decisions and ensure agent efficiency & customer satisfaction with reporting and analytics features.

Customizable & branded

You can customize your help desk with your logo, brand colors, links, and also pick content layouts that suit your content structure.

Getting Started with
HappyFox Help Desk

HappyFox products are always easy to set up and intuitive to navigate. Watch our tutorials to understand how you can get up and running with Help Desk.

Boost Efficiency with
Omnichannel Support

With HappyFox, you can utilize two-way sync with a variety of communication channels like SMS, social media, phone, live chat, REST APIs, and forms to address support queries.

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Unify support across departments

Help Desk Management

Simplified Help Desk Management

Categories-

All incoming tickets are automatically sorted into categories like customer support, sales, marketing, and billing.

Status+

Tag and organize each ticket by assigning statuses like open, closed, in progress, and many more to streamline support.

Tags & Filters+

Find tickets easily using powerful search. Use advanced filters and tags to easily and quickly find what you’re looking for.

Contact group+

Organize people and businesses into contact groups and automate workflows based on these groups.

Make Smarter Decisions with Reporting

Automation capabilities

Improve Productivity with Smart Rules

Automatically assign incoming tickets to agents via a round robin algorithm and automate routine tasks with rule-based Smart Rules. You can reduce human intervention and save agent time and effort for simpler, smoother, and faster support workflows.

Improve Productivity with Smart Rules

Reporting & Analytics

Make Smarter Decisions with Reporting

Monitor, measure, and analyze data on custom build dashboards. Take data-driven decisions by setting benchmarks, experimenting, and reviewing reports and also measure staff performance via metrics like first response time and average time on tickets.

Make Smarter Decisions with Reporting

Relevant integrations

Eliminate the need to toggle between various platforms like accounting systems, e-commerce, CRM apps, and survey tools by adding integrations to your help desk.

Relevant integrations

Encourage self-service

Build a no-code, customizable, multi-lingual, and mobile responsive IT support center with HappyFox and create a repository of KB articles and FAQs on it. You can deflect repetitive tickets by intelligent case deflection.

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Do More with a Mobile Help Desk

  • Create tickets, reply to tickets, leave private notes, and update ticket fields on the mobile app.
  • Save time and effort by replying to repetitive queries with canned action templates.
  • Get instant notifications about contacts, accounts, and the tickets you have subscribed to.
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Trusted and loved by customers ❤️

An Easy To Use ticketing Software

Boost your support operations and ensure high customer satisfaction rates
with HappyFox Help Desk.