HappyFox lets you track and manage all customer conversations across multiple channels in a single support platform. Seamlessly bring in conversations from email, Twitter, Facebook, live chat, phone and website forms into your help desk software.
Automatically categorize all incoming tickets into departments: support, sales, billing, marketing, projects, products or under any group that suits your workflow.
Organize tickets by assigning custom Status. Status helps agents manage their workload better and keeps them focused on pressing issues.
Tags helps you add a new layer to organizing tickets. You can add multiple tags, search tickets based on tags and run Smart Rule automation based on tags.
You can organise people and businesses as contact groups. Automate help desk workflows and run reports on specific groups. In case of internal help desk, you could also allow group members to view and act on the tickets raised by their fellow group members.
Automatically assign all incoming tickets to help desk agents based on round robin assignment.
Set automation rules for all routine customer support tasks. Spend less time managing and more time on serving customers better.
Reduce human intervention and automate your help desk workflows to make your support process simpler, smoother and swifter.
Save time by automating all manual tasks like assignment, changing statuses, updating priority and tagging.
With Smart Rules the possibility to automate almost all steps in a support process is immense.
Intelligent automation helps minimize human error and negligence. It helps agents to focus more on solving customers issues faster.
Advance search lets you search and filter tickets by keywords, contacts, tags and assignee.
SLA management lets you set and adhere to quality benchmarks between clients and customers.
Identify and create a repository of standard answers for all the commonly asked customer questions.
Style your help desk software to match the look and feel of your brand.
Help desk dashboard
Key performance metrics
Support staff performance
Build your own customisable dashboard and monitor all your support metrics in one place.
Set benchmark, experiment, review and repeat. Turn information into insight and make data-driven decisions with confidence.
Measure Average first response time, average time spent on a ticket, average number of responses and average response time.
A good metric changes the way you behave. HappyFox help desk reporting enables you to choose the right metric and align your support process with the set benchmark.
Organizing data into informational summaries and communicating findings to key stakeholders keeps the team in alignment with stated objectives.
Customizable dashboards and real-time KPI reporting turns information into insights and helps incentivizing performance with CSAT metrics.
Happyfox lets you work seamlessly with CRM, live chat, e-commerce, accounting, task and bug tracking applications.
With dedicated iOS, Mac OS, Android & Windows apps supporting your customers with a remote workforce is so easy. Real time mobile notifications helps you stay on top of customer issues at all times.
Engineering & Technical Services Manager at Sennheiser
HappyFox helped improve staff participation, and made us more customer focused. With 30-40 Smart Rules HappyFox has saved us hours and hours of time!Read the case study
Integrating HappyFox has been one of the best decisions we've made for our support team. Our team is much more organized and efficient. It's been a game changer for us.
Director of Ecommerce at BGZ brands
HappyFox was really easy and fast to setup. I love the simplicity and the fact that the knowledge base has reduced our support email by more than 50%.
CMO at FoldiMate