The Practical Help Desk Software.

Easy to set up, simple to use. A web-based online help desk software.

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Best Help Desk Software

HappyFox is rated as the top help desk software by multiple independent industry sources.

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Getting Started with HappyFox

HappyFox help desk is easy to set up and simple to learn. Watch our dedicated tutorial videos and webinars and get up and running in minutes.

Provide Exceptional Customer Support with HappyFox Help Desk

Provide Exceptional Customer Support with HappyFox Help Desk  

Unifying Customer Support Channels - Email to Social Media

Unifying Customer Support Channels - Email to Social Media  

Multi-Channel Help Desk Software

A place for everything and every thing in its place.

Centralize

HappyFox lets you track and manage all customer conversations across multiple channels in a single support platform. Seamlessly bring in conversations from email, Twitter, Facebook, live chat, phone and website forms into your help desk software.

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Help Desk Management Done Right

Stay Organised: Remove clutter and confusion to have meaningful conversations.

  • Ticket Categories
  • Ticket Status
  • Ticket Tags
  • Contact groups
  • Ticket Categories

    Automatically categorize all incoming tickets into departments: support, sales, billing, marketing, projects, products or under any group that suits your workflow.

    Ticket Categories
  • Ticket Status

    Organize tickets by assigning custom Status. Status helps agents manage their workload better and keeps them focused on pressing issues.

    Ticket status
  • Ticket Tags

    Tags helps you add a new layer to organizing tickets. You can add multiple tags, search tickets based on tags and run Smart Rule automation based on tags.

    Ticket Tags
  • Contact Groups

    You can organise people and businesses as contact groups. Automate help desk workflows and run reports on specific groups. In case of internal help desk, you could also allow group members to view and act on the tickets raised by their fellow group members.

    Contact Groups

Web based Help Desk Ticketing Software

Customer Service made simple and easy.

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Automated Help Desk Software

Quicker responses, improved productivity, reduced human error & better engagement.

    Smart Ticket Assignment
    Smart Rules
    Organise Tickets
  • Smart Ticket Assignment

    Automatically assign all incoming tickets to help desk agents based on round robin assignment.

  • Smart Rules

    Set automation rules for all routine customer support tasks. Spend less time managing and more time on serving customers better.

  • Organise Tickets

    Reduce human intervention and automate your help desk workflows to make your support process simpler, smoother and swifter.

  • Save Time

    Save time by automating all manual tasks like assignment, changing statuses, updating priority and tagging.

  • Be productive

    With Smart Rules the possibility to automate almost all steps in a support process is immense.

  • Quality of Support

    Intelligent automation helps minimize human error and negligence. It helps agents to focus more on solving customers issues faster.

Help Desk Software Features

Intuitive, straightforward & adaptable.

  • Powerful Search

    Advance search lets you search and filter tickets by keywords, contacts, tags and assignee.

  • Service-Level Agreement

    SLA management lets you set and adhere to quality benchmarks between clients and customers.

  • Canned Actions

    Identify and create a repository of standard answers for all the commonly asked customer questions.

  • Customization

    Style your help desk software to match the look and feel of your brand.

Help Desk Reporting & Analytics

Keep your customer support team on track with the right data.

  • Help desk dashboard

  • Key performance metrics

  • Support staff performance

  • Help desk dashboard

    Build your own customisable dashboard and monitor all your support metrics in one place.

    Ticket Categories
  • Key performance metrics

    Set benchmark, experiment, review and repeat. Turn information into insight and make data-driven decisions with confidence.

    Ticket Categories
  • Support staff performance

    Measure Average first response time, average time spent on a ticket, average number of responses and average response time.

    Ticket Categories
  • Actionable Insights

    A good metric changes the way you behave. HappyFox help desk reporting enables you to choose the right metric and align your support process with the set benchmark.

  • Customer satisfaction

    Organizing data into informational summaries and communicating findings to key stakeholders keeps the team in alignment with stated objectives.

  • Staff efficiency

    Customizable dashboards and real-time KPI reporting turns information into insights and helps incentivizing performance with CSAT metrics.

Help Desk Integrations

Connect HappyFox with your favourite apps.

Happyfox lets you work seamlessly with CRM, live chat, e-commerce, accounting, task and bug tracking applications.

Help Desk Integrations

Self Service and Knowledge Base Portal

Enable your customers to track their support tickets, engage and help each other out thorugh community forums and refer to expert knowledge base all in a unified Self Service Portal.

Self Service and Knowledge Base Portal

Mobile Help Desk Software

Support your customers where ever you go.

With dedicated iOS, Mac OS, Android & Windows apps supporting your customers with a remote workforce is so easy. Real time mobile notifications helps you stay on top of customer issues at all times.

App store Play store Windows store
Mobile Help Desk Software

Help Desk Software that your team will love

Boost productivity, encourage team collaboration & improve accountability.

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Help Desk Software, trusted and loved by customers

Learn how HappyFox help desk has helped companies deliver faster and high quality customer support.

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Tim Sherrett

Tim Sherrett

Engineering & Technical Services Manager at Sennheiser

HappyFox helped improve staff participation, and made us more customer focused. With 30-40 Smart Rules HappyFox has saved us hours and hours of time!

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HappyFox Customers

Small Business Help Desk Software

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Enterprise Help Desk Software

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Support customers - The right way

Help Desk Software that streamlines customer support experience.

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