Supply chain communication challenges, hard-to-access customer information could impact your retail growth and squeeze your profit margins. Eliminate these challenges using an efficient help desk.
HappyFox retail customer service software lets you track various consumer issues, underline and resolve pain areas of consumers, respond to their needs and also lets you process feedback. Let HappyFox make your retail operations completely hassle-free and seamless.
Collect and process customer feedbackRetail and eCommerce business models have changed and one of the primary challenges is gathering feedback across various channels, processing that information to build a sound framework that helps deliver satisfying and gratifying customer experiences.
Consumers often flood you with purchase enquiries regarding product features, discounts etc. Respond to queries in a timely manner, or better, have a good FAQ system that answers their queries. With a strong ticket management system coupled with a customizable Knowledge Base Content Management Solution, you can relax and leave the heavy lifting to HappyFox.
eCommerce companies have to address issues with damaged goods or unsatisfactory products, track the returns and replacements and give the consumer exactly what he wants of the product. HappyFox lets you categorize the repair and return issues, improve end-to-end tracking and helps you stay on top of any customer related requests.
Knowledge Base on exchange policy and damage reconciliation.Do consumers know your exchange and return policies? How do they apply for a refund or a return? How long does it take for shipping? Have the HappyFox FAQ and knowledge base software take over your customer self-support while your agents can handle all the other critical tickets.
Manage customer communications with inline purchase history visibility (with Magento integration)Never struggle with customer communication again. The HappyFox-Magento integration lets your support agents handle order processing related tickets with ease, by providing purchase and customer details from Magento on your HappyFox ticket.
Manage performance using HappyFox reporting and analytics.Track SLAs and drive improvements in response time, resolution time, staff performance and other key metrics using HappyFox Reporting Module. Custom reporting capabilities are available for you to monitor your Key Success Factors.
Help desk Integration
A happy roof that can accommodate all your favorite business apps.
HappyFox is great and suits us really well. In fact, it’s built in such a way to suit anyone’s requirement!
Rajesh Nahar, Cbazaar