Features

Pricing

Customer Stories

Freshdesk vs Intercom vs osTicket - Which One Is The Best?

Picking the right support software for your team isn't complex. Make the most use of our comprehensive analysis to your aid your choice.

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Overview of Freshdesk, Intercom and osTicket

Freshdesk is a comprehensive customer support platform offering automation, self-service, and multi-channel support for businesses of all sizes.

PROs

User-friendly interface with easy onboarding and use

Extensive integration options

Scalability for businesses of all sizes

Strong mobile app for agent flexibility

CONs

Customization options may be limited compared to some competitors

Reporting features may not be as advanced for complex needs

Can be slow, with ticket loading times and latency occasionally impacting efficiency

Contact management and search functionality considered sub-par

Intercom is a customer communication platform that helps businesses interact with customers and users via in-app messages, email, and live chat.

PROs

Easy to set up and requires minimal technical expertise

Good training materials and they are always releasing new features.

Fin chatbot automates customer interactions and communication processes.

CONs

Intercom’s pricing is considered confusing and expensive

Some users find Intercom’s user interface overwhelming

The routing and automation processes for support tickets can be overly complex

Prominent customer support complaints from users

osTicket is an open-source help desk software offering ticket management, a knowledge base, and customizable workflows, ideal for small to medium-sized businesses.

PROs

Completely free, open-source

Straightforward setup and use

Supports extensive customization and integration

CONs

Dated user interface

Lacks advanced automation capabilities

Feature comparison table

Feature

Omnichannel Ticketing

Multi Brand Support Center

Multilingual knowledge base

SLA Management

Event & Time Based automations

Scheduled Tickets

Custom statuses for tickets

Automated Ticket Routing

Agent scripts and training

Private/internal notes for collaboration

Real time Reporting

AI Copilot

AI Knowledge Base creation

AI triage and troubleshooting

Kanban view of tickets

Task Management

Asset Management

Agent collision detection

Canned responses

AI answers

6 reasons why growing teams are moving to HappyFox

Exceptional customer service

All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.

Functionalities without the complexity

It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.

Advanced features for diverse needs

We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.

Effortless setup and configuration

Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.

Help desk for all teams

HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.