FrontApp is a customer communication hub that centralizes all interactions, blending team collaboration with customer support.
PROs
Intuitive user interface enhances team productivity
Strong collaboration features with shared inboxes and internal chat
Offers extensive integrations with various third-party tools
CONs
Limited advanced automation features compared to competitors
Does not support incoming phone calls, which can be a drawback for some businesses
Performance issues, with some users reporting occasional slowness
osTicket is an open-source help desk software offering ticket management, a knowledge base, and customizable workflows, ideal for small to medium-sized businesses.
PROs
Completely free, open-source
Straightforward setup and use
Supports extensive customization and integration
CONs
Dated user interface
Lacks advanced automation capabilities
Omnichannel Ticketing
Multi Brand Support Center
Multilingual knowledge base
Automated Ticket Routing
SLA Management
Custom statuses for tickets
Scheduled Tickets
Agent collision detection
Private/internal notes for collaboration
Real time Reporting
AI Copilot
AI Knowledge Base creation
AI triage and troubleshooting
AI answers
Functionalities without the complexity
It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.
Exceptional customer service
All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.
Advanced features for diverse needs
We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.
Effortless setup and configuration
Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.
Help desk for all teams
HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.
Flexible plans for growing teams
Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.
HappyFox transformed our support capabilities beyond expectations. In just 5 years, we skyrocketed from handling mere hundreds of requests to managing over 105,000 tickets. It's not just a tool; it's our gateway to unparalleled efficiency and customer satisfaction.
”Shawna Kelley
Director, Design Services
Trusted by Industry-Leading Companies
Agent-based pricing
Unlimited Agents
Monthly
Annual
2-Year Savings Plan
Paid Up-front
Basic
$
24
Per agent/mo
Ultimate Tickets
Omnichannel Ticket Creation
SLA Management
Knowledge Base
SSO (GSuite/SAML/Azure)
Upto to 5 Agents
Team
$
49
Per agent/mo
+ Everything in Basic
Multi-brand Helpdesk
Custom Email
Custom Domain
Custom Roles and Permissions
Custom Ticket Queues
24/7 Email Support
Optional EU Data Center
Most Popular
Pro
$
99
Per agent/mo
+ Everything in Team
Proactive Agent Collision
Task Management
Asset Management
Scheduled Tickets
IP-Based Restrictions
Load Balanced Tickets Assignment
Password Policy Management
24/7 Email/Chat Support
Uptime SLA
Enterprise PRO
+ Everything in Pro
Agent Scripting
2 TB Attachment Store
All-time Reporting History
Advanced Aduit Logs
24/7 Phone Support
Customer Success Manager
What customers love about HappyFox ticketing system
Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.
Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.