GrooveHQ is a user-friendly help desk software designed for small businesses to streamline customer support through email, live chat, and social media integration.
PROs
Intuitive interface suitable for non-technical users
Allows branding and customization to fit business needs
Connects with popular tools like Slack, Stripe, and Trello
CONs
Reporting capabilities are not very detailed
Does not offer built-in phone support
LiveAgent is a versatile help desk software designed to optimize customer support with features like ticket management, live chat, call center, and social media integration.
PROs
Easy setup and responsive customer support
Offers live chat, email ticketing, and social media integration.
Highly customizable to fit specific business needs
CONs
User interface could be more modern
Steep learning curve for initial setup
Some advanced features can be pricey
Omnichannel Ticketing
Multi Brand Support Center
SLA Management
Agent collision detection
Real time Reporting
Event & Time Based automations
Private/internal notes for collaboration
AI Copilot
AI Knowledge Base creation
Multilingual knowledge base
Scheduled Tickets
Task Management
Asset Management
Custom statuses for tickets
Kanban view of tickets
Agent scripts and training
Canned responses
Automated Ticket Routing
AI triage and troubleshooting
AI answers
Advanced features for diverse needs
We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.
Functionalities without the complexity
It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.
Beyond one-size-fits-all
HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.
Help desk for all teams
HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.
Flexible plans for growing teams
Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.
Exceptional customer service
All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.
John Stergakis
CIO
Trusted by Industry-Leading Companies
Agent-based pricing
Unlimited Agents
What customers love about HappyFox ticketing system
Michael Ihns
President
HappyFox transformed our support capabilities beyond expectations. In just 5 years, we skyrocketed from handling mere hundreds of requests to managing over 105,000 tickets. It's not just a tool; it's our gateway to unparalleled efficiency and customer satisfaction.
Shawna Kelley
Director, Design Services
Tiffany Erdall
Systems Administrator
Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.
Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.
