customers expect assistance within 5 mins.
expect the issue to be resolved in a single interaction.
Agile service is found to be more important than multi channel support according to recent surveys. Speedy and agile customer support is paramount today given that custom- er support has moved on from being viewed as a cost center to being a differentiator.
Here is a few ways to provide that nimble and speedy customer support through automation. Automating your help desk workflow is key to staying focused on solving customer issues rather fighting nitty gritties of the system.
DOWNLOAD SLIDES (PDF)
Importance of agile and speedy resolution of customer issues
5 ways to automate your help desk workflow
Measure and optimize your automation routines
Develop deep understanding of the importance of automation
Explore ways to maximize help desk performance
Gain insights on the impact of help desk automation on customer loyalty and happiness
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