This is an archived version of our Privacy Policy. View the current version here.
HappyFox Inc. (the "Company", “we”, or “us”) is committed to ensuring the privacy of individuals who visit happyfox.com, happyfox.net and happyfoxchat.com (the “Visitors”). Individually and collectively, the sites happyfox.com, happyfox.net and happyfoxchat.com are referred to as (a “Site” or the “Sites”). Individuals who register to use the Services as defined below (“Customers”); individuals who register to attend the Company’s corporate events or provide information to Company at trade shows or similar events (“Attendees”); and individuals who apply for a job with Company (“Applicants”) may be referred to individually and collectively as ("you"). This Privacy Policy describes Company’s Privacy Policy in effect for the use of the Sites and the related applications and services offered by Company (collectively, the “Services”). This Privacy Policy also covers the privacy practices of the Sites that link to this Privacy Policy, including how the Company collects, uses, shares and secures the Personal Data you provide.
Company respects the privacy rights of Visitors, Customers, Attendees, and Applicants. This Privacy Policy details how Company handles the information received from Visitors, Customers, Attendees, and Applicants. By using Company’s Sites or Services, or allowing someone to use the Sites or Services on your behalf, you are consenting to Company’s collection, use, disclosure, transfer and storage in accordance with this Privacy Policy of any information including Personal Data received by Company as a result of such use.
Company’s Services comply with the EU–U.S. Privacy Shield Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union (EU) to the United States. You can view a description of how Company complies with the Privacy Shield Principles in Company’s Privacy Shield Notice. Company has certified to the Department of Commerce that the Services described in Company’s Privacy Shield Notice adhere to the Privacy Shield Principles. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view Company’s record of certification, please visit the U.S. Department of Commerce’s Privacy Shield website.
If you have questions or complaints regarding Company’s Privacy Policy or associated practices, please contact Company at [email protected]. If you have an unresolved privacy or data use concern that Company have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge).
The Sites may contain links to third party websites, which have implemented their own privacy practices and privacy policies. Company encourages you to review the privacy policies of any applicable third party websites in order to understand their privacy practices in effect.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage DataUsage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
CookiesCookies are small pieces of data stored on a User’s device.
Data ControllerData Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
Data Processor (or Service Providers)Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. Company may use the services of various Service Providers in order to process your data more effectively.
Data SubjectData Subject is any living individual who is the subject of Personal Data.
UserThe User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data. Users include Visitors, Customers, Attendees, and Applicants.
Company maintains reasonable security measures to protect personal information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that personal information submitted to the Sites and other data submitted to the Sites is safe, secure, and only available to you and to those to whom you have provided authorized access. While Company follows generally accepted standards to protect information submitted, including the use of secure socket layer (“SSL”) technology, no method of storage or transmission is 100% secure. Additional information about the Company’s privacy and security practices is available here.
The Company may collect Personal Data from you at different times, as described below. Among other purposes described in detail below, your Personal Data may be used to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
If you sign-up for a free trial account, the Company may collect the same information from you that it collects from any Customer, as described above. The Company will not, however, collect any credit card information from you until you subscribe as a paying Customer.
Company may also collect this information from other events in which Company participates.
Mobile Applications may provide Company with information related to Users’ use of the Mobile Application services, information regarding Users’ computer systems, and information regarding Users’ interaction with Mobile Applications, which Company may use to provide and improve the Mobile Application services. For example, all actions taken in a Mobile Application may be logged, along with associated information (such as the time of day when each action was taken). Company may also share anonymous data about these actions with third party providers of analytics services. In addition, if a User downloads a Company Mobile Application after clicking on a third-party mobile advertisement for the Mobile Application or for Company, the third-party advertiser may provide Company with certain information, such as the User’s Device identification information, which Company may use to track the performance of its advertising campaigns.
Customers may configure Company Mobile Application services, and the information accessed or obtained by the Mobile Application on a User’s Device may be affected by the Customer’s configuration. In addition, if a Customer purchases more than one Service from Company and its affiliates, a Mobile Application may be designed to interoperate with those Services; for instance, to provide a User with access to information from any or all of those Services or to provide information from a User’s Device to any or all of those Services. Information accessed or obtained by the Mobile Application on a User’s Device may be accessible to the Customer and its organization, depending on the intended functionality of the Mobile Application. Company may provide updated versions of its Mobile Applications. If your Device’s settings permit, those updates will be downloaded and installed automatically on the Device. By installing a Company Mobile Application on your Device, you consent to the downloading and updating of that Mobile Application.
In addition to Mobile Applications offered by Company, Company may offer platforms for the creation of third-party Mobile Applications, including but not limited to the HelpStack.io mobile SDK as well as the In-App Chat mobile SDK. Third parties may obtain information from, or access data stored on, Users’ Devices to provide services associated with any third-party Mobile Applications that Users download, install, use, or otherwise interact with over a Company platform. Company’s Mobile Applications may also contain links or integrations to other Mobile Applications provided by third parties. Third parties’ use of information collected through third-party Mobile Applications is governed by the privacy policies of such third parties. Company encourages you to review the privacy policies of third-party providers of Mobile Applications to understand their information practices.
Notices and contractual terms related to a particular Mobile Application may be found in the end user license agreement or relevant terms of service for that application. Company encourages you to review the end user license agreement or relevant terms of service related to any Mobile Applications you download, install, use, or otherwise interact with to understand that Mobile Application’s privacy practices.
Certain third parties may collect Personal Data and other information made available through the Sites:
For more information about these and other advertising networks and your ability to opt out of collection, please visit the opt-out pages of the Network Advertising Initiative, here and the Digital Advertising Alliance, here. For information on how to manage privacy and storage settings for Flash cookies click here. Various browsers may offer their own management tools for removing HTML5 local storage.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on available here: tools.google.com/dlpage/gaoptout. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: facebook.com/privacy/explanation
For more information on what type of information Salesforce collects, please visit: salesforce.com/company/privacy/
You can prevent Hotjar from using your information for analytics purposes by opting-out. To opt-out of Hotjar service, please visit this page: hotjar.com/opt-out
For more information on what type of information Hotjar collects, please visit: hotjar.com/privacy.
For more information on what type of information Capterra collects, please visit: capterra.com/legal/privacy-policy
For more information on what type of information PCMag collects, please visit: ziffdavis.com/privacy-policy.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: google.com/ads/preferences
You can opt-out from AdMob by Google service by following the instructions described by Google. For more information on how Google uses the collected information, please visit the "How Google uses data when you use our partners' sites or app" page. or visit the Privacy Policy of Google: google.com/policies/privacy/
You can learn more about interest-based advertising from Facebook by visiting this page. To opt-out from Facebook's interest-based ads follow these instructions from Facebook. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada youradchoices.ca or the European Interactive Digital Advertising Alliance in Europe youronlinechoices.eu, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: facebook.com/privacy/explanation
LinkedIn adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from LinkedIn and other participating companies through the Digital Advertising Alliance in the USA aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada youradchoices.ca or the European Interactive Digital Advertising Alliance in Europe youronlinechoices.eu, or opt-out using your mobile device settings. For more information on the privacy practices of LinkedIn, please visit: linkedin.com/legal/privacy-policy
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on - tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: google.com/intl/en/policies/privacy/
You can learn more about interest-based advertising from Facebook by visiting this page. To opt-out from Facebook's interest-based ads follow these instructions from Facebook. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA aboutads.info/choices, the Digital Advertising Alliance of Canada in Canada youradchoices.ca or the European Interactive Digital Advertising Alliance in Europe youronlinechoices.eu, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: facebook.com/privacy/explanation
Company does not share Personal Data or other information about Attendees with business partners unless: (i) you specifically opt in to such sharing via an event registration form; or (ii) you attend a Company event and allow us or any Company business partners to scan your attendee badge. If you do not wish for your information to be shared in this manner, you may choose not to opt in via event registration forms and elect not to have your badge scanned at Company events. If you choose to share your information with business partners in the manner described above, your information will be subject to the business partners’ respective privacy policies.
Company partners with third parties to display advertising on the Sites and to manage advertising on other sites. Company’s third party partners may use technologies such as cookies to gather information about your activities on the Sites and other sites in order to suggest advertisements based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving your interest-based ads, you may be able to opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads and you will continue to receive generic ads.
Company primarily stores Personal Data and other information in the United States. To facilitate Company’s global operations, Company may transfer and access such Personal Data and other information from around the world, including from other countries in which Company has operations. This Privacy Policy shall apply even if Company transfers Personal Data or other information to other countries. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Company aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
You have the right to data portability for the information you provide to Company. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
If you have registered for an account with Company, you may generally update your user settings, profile, organization’s settings or event registration by logging into the applicable Site or Service with your username and password and editing your settings or profile.
To update your billing information, discontinue your account, and/or request return or deletion of your Personal Data or other information associated with your account, please contact your account representative or the customer service team for the applicable Service.
For other requests to access, correct, modify or delete your Personal Data, please review the “CONTACTING COMPANY” section below. Requests to access, change, or delete your information will be addressed within a reasonable timeframe. If you are an employee of a Customer, you may also wish to contact your organization’s account administrator for assistance in correcting or updating your information.
Company has no direct relationship with the individuals whose Personal Data it processes. Company acknowledges that you may have the right to access your Personal Data. If Personal Data pertaining to you as an individual has been submitted to Company by a Customer (the data controller) and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with our Customer directly because Company personnel have limited ability to access Personal Data and other information Customers submit to our Services. If you wish to make your request directly to Company, please provide the name of the Customer who submitted your Personal Data to our Services. Company will refer your request to the Customer, and will support them as needed in responding to your request within a reasonable timeframe.
To the extent required by law, and provided doing so would be neither impossible nor require disproportionate effort, Company will communicate any rectification, erasure, or blocking of Personal Data requested by a Data Subject to third parties to whom such Personal Data has been disclosed by Company.
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), natural persons who are California residents have certain rights concerning their personal information held by us, as described below. This supplemental notice is effective as of January 1, 2020, shall apply only to residents of California, and may be subject to change.
Personal Information Collection, Use, Disclosure, and Sale: The following table describes (i) the categories of personal information (as defined in the CCPA) we may collect about you; (ii) the sources from which that information is collected; (iii) the business and/or commercial purposes for collecting that information; and (iv) the categories of third parties to whom that information is disclosed.
Category of Personal Information | Examples | Sources of Personal Information | Business and/or Commercial Purpose(s) | Disclosure of Personal Information |
---|---|---|---|---|
Identifiers | Name, email address, mailing address, phone number, user ID, credit card information, IP address, unique device identification numbers | You, third party vendors or partners, social media, Authorized Users | Performing the Services, maintaining the quality or safety of the Services, internal research, debugging, auditing and analysis of user interactions, advancing our commercial or economic interests, short-term, transient use, provided the personal information that is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction (“Short Term Use”) | We may disclose your identifiers to third-party service providers (including payment processors, analytics providers, customer relationship management providers, advertising services, and data processors), for law enforcement purposes, in connection with a merger or acquisition of the Company, and to Authorized Users |
Commercial information | Sales engagement history, purchase and consumption history | You, Authorized Users | Performing the Services, maintaining the quality or safety of the Services, internal research, debugging, auditing and analysis of user interactions, advancing our commercial or economic interests, Short Term Use | We may disclose your commercial information to third-party service providers, for law enforcement purposes, in connection with a merger or acquisition of the Company, and to Authorized Users |
Internet or other electronic network activity information | browser type and settings, the date, time, and length of your visit, your browsing history, mobile carrier, application activity, system configuration information | You (including through the use of tools such as cookies and web beacons); third party vendors or advertisers | Performing the Services, maintaining the quality or safety of the Services, internal research, debugging, auditing and analysis of user interactions, advancing our commercial or economic interests, Short Term Use | We may disclose your internet or other electronic network activity information to third-party service providers, for law enforcement purposes, and in connection with a merger or acquisition of the Company |
Location data | The approximate location from which you’re logging in | You (via your IP address – we do not receive any GPS information) | Performing the Services, maintaining the quality or safety of the Services, internal research, debugging, auditing and analysis of user interactions, advancing our commercial or economic interests, Short Term Use | We may disclose your internet or other electronic network activity information to third-party service providers, for law enforcement purposes, and in connection with a merger or acquisition of the Company |
Audio, electronic, visual, thermal, olfactory, or similar information | Photographs, videos, audio files, electronic communications, Customer Data | You, Authorized Users | Performing the Services, maintaining the quality or safety of the Services, debugging, auditing and analysis of user interactions, Short Term Use | We may disclose your audio, electronic, visual, thermal, olfactory, or similar information to third-party service providers, for law enforcement purposes, in connection with a merger or acquisition of the Company, and to Authorized Users and End Users |
Professional or employment-related information | Employer name, position, organization information | You, Authorized Users | Performing the Services, maintaining the quality or safety of the Services | We may disclose your audio, electronic, visual, thermal, olfactory, or similar information to third-party service providers, for law enforcement purposes, in connection with a merger or acquisition of the Company, and to Authorized Users |
Information derived from other Personal Information about you ("Inference Information") | Preferences, interests, and other information used to personalize your experience | You, third party vendors or partners, social media, Authorized Users | Performing the Services, maintaining the quality or safety of the Services, internal research, debugging, auditing and analysis of user interactions, advancing our commercial or economic interests, Short Term Use | We may disclose your Inference Information to third-party service providers, for law enforcement purposes, in connection with a merger or acquisition of the Company, and to Authorized Users |
FOR PURPOSES OF THE CALIFORNIA CONSUMER PRIVACY ACT, WE DO NOT AND WILL NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE SELL ANY PERSONAL INFORMATION OF MINORS UNDER 16 YEARS OF AGE
California Privacy Rights: To the extent provided for by law and subject to applicable exceptions, California residents have the following privacy rights in relation to the personal information we collect:
Exercising Your Rights: California residents can exercise the above privacy rights by emailing us at [email protected].
Verification: In order to protect your personal information from unauthorized access or deletion, we may require you to verify your login credentials before you can submit a request to know or delete personal information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional personal information for verification. If we cannot verify your identity, we will not provide or delete your personal information.
Authorized Agents: You may submit a request to know or a request to delete your personal information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity with us.
From time to time, Company may post testimonials on the Sites that may contain Personal Data. Company shall obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact Company at [email protected].
If you choose to use Company’s referral service to tell a friend about Company’s products and services, Company will ask you for your friend’s name and email address. Company will automatically send your friend an email inviting him or her to visit the Sites and will store this information for the purpose of sending this initial email, tracking the success of our referral program and other marketing activities. Your referral may contact Company at [email protected] to request that Company remove his/her information from our database.
Company does not knowingly collect any Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through our Sites or Services. Company encourages parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Data through the Sites or Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Company through the Sites or Services, please contact us at [email protected], and Company will use commercially reasonable efforts to delete that information.
Company may assign or transfer this Privacy Policy, as well as Company’s account and related information and any Personal Data, to any person or entity that acquires all or substantially all of Company’s business, stock or assets, or with whom Company merges.
Company abides by and has certified adherence to the principles of the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union to the United States. Company has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view Company certification, please visit privacyshield.gov. If you have an unresolved privacy or data use concern that Company have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at feedback-form.truste.com/watchdog/request.
For residual Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see.
Company is responsible for the processing of Personal Data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Company complies with the Privacy Shield Principles for all onward transfers of Personal Data from the European Union, including the onward transfer liability provisions. If Company has received your Personal Data under the Privacy Shield Framework then Company adheres to the Privacy Shield Principles as long as it retains such Personal Data. Company has defined procedures for making public any relevant Privacy Shield related sections of any compliance or assessment report submitted to the U.S. Federal Trade Commission, to the extent consistent with confidentiality requirements. You can view a description of how Company complies with the Privacy Shield Principles in our Privacy Shield Notice.
Company reserves the right to change this Privacy Policy. Company will provide notification of the material changes to this Privacy Policy through the Sites at least thirty (30) days prior to the change taking effect. Please note that the use of information Company gathers is subject to the Privacy Policy then in effect at the time of use. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
Company may use your name and email address to send you a newsletter or to contact you for future marketing or advertising purposes. Unsubscribe instructions will accompany every communication. You may at any time choose to unsubscribe (or “opt out”) any of our mailings either by following the instructions or by contacting us at [email protected].
If you have any questions or comments about this Privacy Policy or any other matter regarding the Sites or Services, please send them by email to [email protected], or by mail to:
HappyFox, Inc.
47 Discovery, STE 170,
Irvine, CA 92618, USA.
This Privacy Policy was last updated on January 1, 2020.