September, 2014
CALIFORNIA(PRWEB) - SEPTEMBER, 2014 - HappyFox, Inc. – When we launched HelpStack iOS version, in June of 2014, we
wanted to address the painpoints in providing hassle-free customer support to mobile users. With a sizeable number
of iOS developers already benefitting from HelpStack SDK it was imperative for us to release the kit for Android
developer community as well.” said Shalin Jain, CEO of HappyFox Inc. He adds, “Android being a mass market with more
than a billion devices already running on it*, support issues can be rampant and diverse. Thus Android developers
need a streamlined tool to manage customer issues at an affordable cost.
Since HelpStack is an open-source customer support platform, developers can now provide their users the self-help
needed to correct and resolve issues quickly and easily. It allows end-users to report issues from within the app
and have relevant tickets created for each one. Conversations are done in real-time so users never have to leave the
app and help is always available. HelpStack also offers additional features to add screenshots and device
information to customer requests, which help diagnose and fix issues faster.
Android developers can easily ship their apps with Knowledge Base articles to enable self-help to their end-users.
In addition, HelpStack is completely customizable and can be integrated with HappyFox, Zendesk and Desk.com.
HelpStack requires very minimal coding and provides a simple way of adding a great in-app mobile customer support
for iOS or Android apps.
HappyFox Inc., headquartered in Irvine, California, develops a multi-channel customer support help desk solution.
HappyFox competes with Zendesk and Desk.com. Known for its solid ticketing capabilities and simple user interface,
HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all
sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports
around 35 languages and is also available on iOS, Android and Windows mobile platforms. For more information visit
happyfox.com or ping us on
facebook.com/happyfoxapp or
twitter.com/happyfoxapp.