Key KPIs and Data-driven Decision Making for your Customer Support

Understand key KPIs that matter to your customer support and how to have a data-driven approach for solving your process, people, and platform constraints.

In this webinar, you will learn about..

  • KPIs that really matter to customer support
  • How to identify process bottlenecks?
  • Find opportunities to respond faster?
  • Ways to reduce your process lead time
  • Understanding your data sets
  • Visualizing your support data