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Key KPIs and Data-driven Decision Making for your Customer Support

Understand key KPIs that matter to your customer support and how to have a data-driven approach for solving your process, people, and platform constraints.

In this webinar, you will learn about..

  • KPIs that really matter to customer support
  • How to identify process bottlenecks?
  • Find opportunities to respond faster?
  • Ways to reduce your process lead time
  • Understanding your data sets
  • Visualizing your support data

Most popular Webinars

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Process Automation using HappyFox Workflows

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HappyFox Workflows can help you model your business rules, automatically trigger workflows, and automate the sequence of actions across systems like HappyFox Helpdesk, Salesforce, and Zendesk.

Industry specific - live chat for eCommerce companies
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Leverage Support Analytics with HappyFox BI

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Get to know how HappyFox BI can help you perform powerful analytics on the customer support data, helping you improve processes, increase performance, and achieve better results.

Industry specific - live chat for eCommerce companies
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Managing your Customer Support using HappyFox Helpdesk

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Get to know how you can establish a best in class support process for your customers. HappyFox Helpdesk, an all-in-one ticketing system helps you provide faster and better support to customers.