Atera Help Desk Software is a comprehensive solution to streamline support operations through integrated ticketing, remote monitoring, and automation features.
PROs
Easy to set up and navigate
Strong customer support
Robust tools for remote access and support
CONs
Reporting features might be less advanced
Potential slowdowns with large data volumes
Steeper learning curve
Help Scout offers a simple and effective customer support platform that focuses on personal interactions, shared inboxes, and team collaboration to build better customer relationships.
PROs
User-friendly interface with seamless integration
Strong automation features streamline tasks and improve efficiency
Social media integrations enhance customer interactions across platforms
CONs
Initial setup and customization can be complex
Limited notification options for customer replies through email
Zendesk Support is a well-known and widely used ticketing system that aggregates tickets from multiple support channels
PROs
Scalable and customizable platform for growing businesses
Powerful automation capabilities to streamline workflows
CONs
Customer service is frequently described as non-existent and slow
Pricing can be complex for larger teams with additional features
Omnichannel Ticketing
Multi Brand Support Center
SLA Management
Agent collision detection
Real time Reporting
Event & Time Based automations
AI Copilot
AI Knowledge Base creation
Multilingual knowledge base
Scheduled Tickets
Task Management
Asset Management
Custom statuses for tickets
Kanban view of tickets
Agent scripts and training
Canned responses
Automated Ticket Routing
AI triage and troubleshooting
AI answers
Beyond one-size-fits-all
HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.
Functionalities without the complexity
It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.
Advanced features for diverse needs
We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.
Effortless setup and configuration
Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.
Help desk for all teams
HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.
Flexible plans for growing teams
Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.
Joshua Gravely
Information Technology Manager
Trusted by Industry-Leading Companies
Agent-based pricing
Unlimited Agents
Monthly
Annual
2-Year Savings Plan
Paid Up-front
Basic
$
24
Per agent/mo
Ultimate Tickets
Omnichannel Ticket Creation
SLA Management
Knowledge Base
SSO (GSuite/SAML/Azure)
Upto to 5 Agents
Team
$
49
Per agent/mo
+ Everything in Basic
Multi-brand Helpdesk
Custom Email
Custom Domain
Custom Roles and Permissions
Custom Ticket Queues
24/7 Email Support
Optional EU Data Center
Most Popular
Pro
$
99
Per agent/mo
+ Everything in Team
Proactive Agent Collision
Task Management
Asset Management
Scheduled Tickets
IP-Based Restrictions
Load Balanced Tickets Assignment
Password Policy Management
24/7 Email/Chat Support
Uptime SLA
Enterprise PRO
+ Everything in Pro
Agent Scripting
2 TB Attachment Store
All-time Reporting History
Advanced Aduit Logs
24/7 Phone Support
Customer Success Manager
What customers love about HappyFox ticketing system
Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.
Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.