Create SLAs for different categories and compare their performance against each other.
View not only how many times SLAs breached on tickets, but how many tickets the SLAs actually verified.
Identify the SLA that needs most focus, by just getting a quick glimpse of the summary tiles.
Measure each SLA performance against the target percentage to identify the actual achievement. Keep a tab on the number of breaches and act on them.
Filter tickets using the date range and categories to monitor Smart rules for certain departments alone for a given period.
