Evaluating Intercom, HubSpot and Kayako? Our comprehensive comparison cuts through the noise, revealing the true strengths, limitations, and standout features of all three platforms. Make an informed choice that aligns perfectly with your business needs.
Intercom is a customer communication platform that helps businesses interact with customers and users via in-app messages, email, and live chat.
PROs
Easy to set up and requires minimal technical expertise
Good training materials and they are always releasing new features.
Fin chatbot automates customer interactions and communication processes.
CONs
Intercom’s pricing is considered confusing and expensive
Some users find Intercom’s user interface overwhelming
The routing and automation processes for support tickets can be overly complex
Prominent customer support complaints from users
HubSpot's help desk platform streamlines customer service with integrated tools for ticketing, automation, and customer insights, enhancing support efficiency and customer satisfaction.
PROs
Extensive customization options enhancing the effectiveness of support
Robust automation capabilities streamline tasks and enhance efficiency
User-friendly software that is easy to navigate
CONs
Initial setup and customization can be complex
Limited notification options for customer replies through email
Kayako is a user-friendly help desk software offering personalized customer service through live chat, email, and social media, ideal for businesses enhancing their support experience.
PROs
Easy-to-use interface
Seamless multichannel support
Customizable workflows
CONs
Limited integrations compared to competitors
Higher cost for advanced features
Occasional performance issues
Steep learning curve for advanced customization"
Omnichannel Ticketing
Multi Brand Support Center
SLA Management
Agent collision detection
Custom statuses for tickets
Multilingual knowledge base
Event & Time Based automations
Scheduled Tickets
Automated Ticket Routing
Agent scripts and training
Private/internal notes for collaboration
Real time Reporting
AI Copilot
AI Knowledge Base creation
AI triage and troubleshooting
Kanban view of tickets
Asset Management
Task Management
Canned responses
AI answers
Flexible plans for growing teams
Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.
Help desk for all teams
HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.
Effortless setup and configuration
Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.
Advanced features for diverse needs
We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.
Functionalities without the complexity
It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.
Exceptional customer service
All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.
Pankaj Kumar
Manager, Accounts Payable
Trusted by Industry-Leading Companies
Agent-based pricing
Unlimited Agents
What customers love about HappyFox ticketing system
Adopting HappyFox led to substantial cost reductions, improved response times, and decreased staff workload. With top-notch customer service, we enthusiastically recommend HappyFox for its AI-driven support solutions that unify every team and workflow.
Justin Gere
Manager, IT Operations
HappyFox added a level of clarity and convenience to an otherwise overwhelming support load.
Joe Runciman
Online course developer
If you need a ticketing system for cutomer support and collaborative email, HappyFox is the best there is!
Michael Ihns
President
Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.
Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.
