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The volume of product purchases has steadily increased through eCommerce. As a result, the number of returns that need to be processed by support teams have proportionally increased. Support teams have to grapple with increasing returns, manual processes, and managing multiple systems. This leads to slower returns and hence affects customer satisfaction.
Why automate your Return Merchandise Authorization (RMA) Process?
Organizations need to automate their critical processes like RMA to ensure standardization, compliance, and consistency. It saves time and effort for agents, allowing them to focus on strategic activities. Automating RMA procedure leads to
How to Automate your RMA Process with HappyFox Workflows
HappyFox Workflows helps you automate and streamline the key steps that are typically involved in an RMA process. It can automatically trigger an RMA process, initiate data capture through forms, and interact with external systems like label providers. As you automate the sequence of RMA steps followed in your organization, HappyFox Workflows helps your organization ensure consistency and compliance with the process.
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