Do you offer a trial?

We encourage you to request a demo to determine if HappyFox Help Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.

Do you offer discounts for non-profits or educational institutes?

We offer a 10% discount on annual subscriptions on any plan.

What do you mean by unlimited agents?

For all the 'Unlimited Agents' plans, you can add any number of staff in your corporate domain. For example, if happyfox.com is your email domain, anyone with that email address can be invited as an agent.

How can I change my plan?

Simply request our Customer Support team to upgrade/downgrade your plan. The change would take effect on the next monthly billing cycle and the subscription amount would be revised accordingly.

Who are help desk agents?

Support agents (help desk staff) who will be actively managing and responding to tickets raised by contacts.

Categories allow you to separate incoming requests into dedicated ticket queues. Link your corporate mailbox and have incoming mails converted to tickets.

What are custom fields and how does the limit work?

Custom fields are additional custom properties that you can add to a ticket, contact or contact group. Unlimited Agents plans have custom field limits. Ticket fields, contact fields, and contact-group fields collectively make up for the total custom fields used on your account.

What happens once we reach the total ticket limit?

You will be billed for every 5,000 additional tickets depending on your plan. The total ticket limit only applies to 'Unlimited Agents' plans.

Can I delete tickets to limit the total ticket count?

Yes, you can delete tickets to stay below the total ticket count. However, please note that deleted tickets cannot be restored. Consider upgrading to a higher plan if you need to retain all ticket history.