With the dominance of internet based communication tools, the market for traditional telecom operators is witnessing a dramatic reduction. The best strategy for telecom enterprises during these times is to focus on subscriber retention, by active participation with customers to help eliminate any chances of dissatisfaction. This also involves responding to requests in a timely fashion.
The HappyFox telecom help desk paves the way for simplifying your overall customer support process by creating easily categorizable tickets for all your customer queries. One of the key challenges for the telecom industry is to understand customer expectations so as to deliver the right services. HappyFox lets you gather feedback from customers and process it, so your company can enhance its service delivery.
General customer supportMobile network operators are seeing an explosive increase in traffic, with millions of queries regarding plans, offers and complaints flooding the system. HappyFox is an intuitive telecom help desk software that can organize all these requests, distribute it effectively amongst support agents to ensure no request is left unanswered nor is there ever a delay in the response times.
IT Tech Support and internal collaborationLet all your internal IT related support requests get routed into the HappyFox ticketing system so that your IT support team can address the same. Happyfox also lets you collaborate internally between teams using private notes so that any issue can be worked on together cohesively and resolved with minimal or no delay.
Managing customer contacts, leads and prospectsHow does a telecom major keep a tab on all their leads and prospects? They don’t. They leave it to a comprehensive application like HappyFox. HappyFox contact management lets you manage all your customer contacts and leads and create tickets to monitor progress so that no lead gets missed out and business is never affected.
Collecting customer feedback and creating community forumsGathering feedback about your products and services and about the quality of your support, is no longer an ordeal. Powered by useful integrations, HappyFox lets you stay adrift of customer wishes, and their responses to your services, so that you can use the feedback to fix pain areas for your subscriber.
By creating topics on community forums, you can even do away with the need for continuous support as customers can discuss among themselves about issues and obtain resolutions and tips from one another..