Overview
Help Desk Tour Provide faster and better support for your customers.
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Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
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Rescue Me provides online business services, consulting and general assistance to small- and medium-sized businesses. With more than 15 years combined experience in business, marketing, social media, market research, bookkeeping and event planning, Rescue Me helps businesses of all kinds.
Challenge
For the most part, we were reliant on gmail. Since the response time is so important, customers like to be acknowledged even if we haven't fulfilled their request or provided a complete answer. We also needed a tool to help us keep paper trail to keep track of all our customers and their requests.
Implementation
There are so many wonderful features HappyFox offers. All those features are incredibly helpful in handling incoming requests, assigning them to the correct team member and adding instructions to the knowledgebase. The HappyFox interface is fairly straight forward for those needing to handle requests, and at the end of the day, it's just a significant time savings.
Results & Benefits
The biggest benefit of HappyFox is organizing requests in a way that give efficiency to our organization. It helps cut back on response time as well. The autoresponder feature keeps our clients very happy. Turnaround time has been cut to a fraction of what it was. Categories and assignments help delegate tasks rather than forwarding emails. This also helps us to monitor the progress of a situation if someone on our team is out of the office. I take comfort in knowing incoming messages are immediately acknowledged and because of that be more efficient with our time.
Our experience
Fabulous! We started using HappyFox a little more than a year and a half, and couldn’t be happier. HappyFox has been instrumental tool in the growth of our business. Our clients are happier and we have more time which allows us to take our services to the next level.
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