Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Industry
Information technology & Services
With more than 15 years combined experience in business, marketing, social media, market research, bookkeeping and event planning, Rescue Me helps businesses of all kinds
Goal
For the most part, we were reliant on gmail. Since the response time is so important, customers like to be acknowledged even if we haven't fulfilled their request or provided a complete answer. We also needed a tool to help us keep paper trail to keep track of all our customers and their requests.
Why HappyFox?
Implementation
There are so many wonderful features HappyFox offers. All those features are incredibly helpful in handling incoming requests, assigning them to the correct team member and adding instructions to the knowledgebase. The HappyFox interface is fairly straight forward for those needing to handle requests, and at the end of the day, it's just a significant time savings.
Results & Benefits
The biggest benefit of HappyFox is organizing requests in a way that give efficiency to our organization. It helps cut back on response time as well. The autoresponder feature keeps our clients very happy. Turnaround time has been cut to a fraction of what it was. Categories and assignments help delegate tasks rather than forwarding emails. This also helps us to monitor the progress of a situation if someone on our team is out of the office. I take comfort in knowing incoming messages are immediately acknowledged and because of that be more efficient with our time.
Fabulous! Couldn’t be happier! HappyFox has been an instrumental tool in the growth of our business
Our experience
Fabulous! We started using HappyFox a little more than a year and a half, and couldn’t be happier. HappyFox has been instrumental tool in the growth of our business. Our clients are happier and we have more time which allows us to take our services to the next level.
See why 10,000+ companies have chosen HappyFox
