Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Industry
Healthcare
Jason Armstrong, Director at ORD Capital explains how HappyFox help desk tool enables his company compete with larger organizations by helping his team stay on top of all customer requests.
Challenge
We were never able to keep track of clients claims, queries and membership changes. Our client interactions were also not good. Using basic programs for creating tasks, we were thinking about hiring more staff to compete with larger organizations on offering customer support.
Why HappyFox?
Implementation
HappyFox helped us structure our support staff, and has also been easy to use. Monitoring our support system is also possible using HappyFox, thus helping us identify and minimise mistakes. Features such as Canned Actions, Smart Rules and Custom Branding give HappyFox an edge over other help desk tools out there.
Results & Benefits
HappyFox has brought us closer to our clients, and client loyalty is more cemented now. With a complete cloud support system in place, our customers feel its easier to do business with us now than ever before.
HappyFox is the simplest of all the ticketing systems around. I will never use any other system ever!”
Our experience
Our Experience with HappyFox has been ‘Happy’ over all. With HappyFox, our turnaround time has greatly improved and our production has doubled. Customer service from HappyFox is also a perfect 10/10!
See why 10,000+ companies have chosen HappyFox
