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Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
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Help Desk Reports Monitor, Analyze and Improve your Customer Support.
E-books & Guides Resources to reinvent your customer service experience.
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HappyFox’s bi-directional integration with PagerDuty makes it easy to create incidents in PagerDuty from any support ticket created in HappyFox. Your support team can keep your customers up-to-date as all incident-related information and timelines are instantly updated in HappyFox.
Easily create or link PagerDuty incidents to existing HappyFox tickets. Leverage HappyFox’s powerful automation suite - Smart Rules to automatically create and link incidents for incoming HappyFox tickets.
Track the progress of incidents directly from HappyFox. View incident-related information such as timelines, notes, assignees, and statuses from within HappyFox.
Perform quick actions on incidents like “Acknowledge”, “Run Response Play”, “Add Notes”, “Re-Assign”, “Add Responders”, “Add Status Updates” without leaving HappyFox.