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HappyFox’s bi-directional integration with PagerDuty makes it easy to create incidents in PagerDuty from any support ticket created in HappyFox. Your support team can keep your customers up-to-date as all incident-related information and timelines are instantly updated in HappyFox.
Easily create or link PagerDuty incidents to existing HappyFox tickets. Leverage HappyFox’s powerful automation suite - Smart Rules to automatically create and link incidents for incoming HappyFox tickets.
Track the progress of incidents directly from HappyFox. View incident-related information such as timelines, notes, assignees, and statuses from within HappyFox.
Perform quick actions on incidents like “Acknowledge”, “Run Response Play”, “Add Notes”, “Re-Assign”, “Add Responders”, “Add Status Updates” without leaving HappyFox.