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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
And you will be ready to deliver a top-class customer service experience with absolutely no hassles. HappyFox Help Desk on the cloud allows any method of incoming requests, be it email, live chat, or voice.
When you have created your HappyFox account, it automatically takes you to a welcome screen to set up your incoming mail which should be logged as tickets.
Your tickets may be directed to various teams within your organization. Go ahead and create categories like Sales, Support, Marketing, etc, add forwarding email addresses for each, and publish these support email addresses on your portal for your customers to contact you in case of issues.
Create a forwarding rule in your mailbox
to route all incoming tickets to the pre-determined email box.
For example if you want to reroute mails from [email protected] as tickets,
add [email protected] in the incoming email address textbox, and then put up
a forwarding rule for all mails on [email protected] to be forwarded to the given
HappyFox account and you are good to go.
All your staff is not of the same skill set. HappyFox help desk lets you create roles and privileges for all your staff. Create roles for your staff like ‘Admin’, ‘Regular staff’ etc. These roles decide what access and privileges each employee will have, as such Managerial and Ticket level permissions.
You must allow your customers to self-serve and get answers faster. HappyFox Knowledge Base Content Management lets you create a complete knowledge base for your staff and customers. Take all your self-help articles and add them to your customized HappyFox knowledge base, so that your customers can access them directly without having to raise a ticket. Create an internal knowledge base for your staff to refer to in case of issues.
Take a minute to customize your Support center with your choice of colors, font, and styling. You can even add your company logo, include a personalized description on your Support center, and give HappyFox your company branding to obtain the look you need.
Still have question? Talk to our product specialists.
