Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
HappyFox needs less than five minutes of your time to be set up and you are ready to deliver top class customer service experience with absolutely no hassles.
HappyFox Help Desk on the cloud allows any method of incoming requests, be it mail, live-chat or voice. When you are done creating your HappyFox account, it automatically takes you to a welcome screen to set up your incoming mail which should be logged as tickets.
Your tickets may be directed to various teams within your organization. Go ahead and create categories like Sales, Support, Marketing etc, add forwarding email addresses for each and publish these support email addresses on your portal for your customers to contact you in case of issues.
Create a forwarding rule in your mailbox to route all incoming tickets to the pre-determined email box.
For example if you want to reroute mails from ‘[email protected]’ as tickets, add ‘[email protected]’ in the incoming email address textbox, and then put up a forwarding rule for all mails on ‘[email protected]’ to be forwarded to the given HappyFox account and you are good to go.
All your staff are not of the same skill set. HappyFox help desk lets you create roles and privileges for all your staff. Create roles for your staff like ‘Admin’, ‘Regular staff’ etc. These roles decide what access and privileges each staff will have including Managerial and Ticket level permissions.
The learning curve for our support team was as easy as it could have been.
Matt Pendergraff,
PDG creative
It is imperative you allow your customers to help themselves and get answers faster. HappyFox Knowledge Base Content Management allows you to create a complete knowledge base for your staff and customers. Take all your self help articles and add them to your customized HappyFox knowledge base, so that your customers can access them directly without having to raise a ticket. Create an internal knowledge base for your staff to refer in case of issues.
Take a minute to to customize your Support center with your choice of colors, font and styling. You can even add your company logo, include a personalized description on your Support center and give HappyFox your company branding to obtain the look you need.
Still have question? Talk to our product specialists.
