Bot conversation flows are guided using quick replies. This creates a seamless interface for the customer and ensures a higher success rate.
Keep your customer informed and engaged with the ability to add rich HTML content inline with the chat messages.
Support agents can monitor the chatbot’s conversation in real time. They can even drop into the conversation for additional assistance.
HappyFox Chatbot can automatically escalate an ongoing chat to an available agent if it is unable to answer the customer’s query.
Measure how the bot is performing and use it to optimize the conversation flow and increase deflection rate.
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