Overview
Quick Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, refine and improve your customer engagement.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Case Studies Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Priority-based Escalation Management Automatically assign critical tickets to the right staff by using custom ticket statuses defined based on priorities. Create statuses like ‘Normal’ or ‘High priority’ so that a normal ticket will only be addressed by your support staff while high priority will be taken up by team leads. Manage priority-based escalations and eliminate any delay in ticket resolution.
Complexity based Escalation Management Based on the levels of your engineering team, create Smart Rules and build an escalation matrix that will automatically select the most complex tickets to be assigned to your highest level engineer to be actioned at the earliest. Create complexity-based custom statuses and enable tickets to be assigned to the right staff.
SLA based Escalation Management SLA breaches take a toll on support agents as well as impact customer satisfaction. HappyFox SLA management lets you address that issue directly by letting you automatically escalate tickets based on their SLA. Proactively assign a ticket to senior technicians or management when a ticket is about to breach SLA for them to remediate.
Customer-based Escalation Management Avoid revenue losses due to delays in addressing a ticket from a high-value customer. Create an escalation matrix based on the importance of the customer, so that high-value customer tickets get directly escalated to higher-level staff and get resolved quickly.
Smart Rules and what they do for you No matter what type of escalation you are looking to achieve, HappyFox allows you to automate all of them with the help of Smart Rules. Whether it is based on status, customer or SLA, HappyFox makes sure the right escalation is done at the right time so that service delivery is never affected.
Create your help desk escalation management matrix to reap rich dividends.
A great product backed with equally great support, just what I am trying to achieve with my customers!
