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Integrate Salesforce B2C Commerce with HappyFox

If you run a Salesforce B2C store, HappyFox Help Desk makes it easy for your customer support team to access order and billing-related information right within HappyFox. This way, your team need not switch tools to provide top-notch customer service and support.

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Build Better Customer Relationships

HappyFox’s Salesforce B2C Commerce integration offers a complete picture of your customers’ experience and data across platforms. Bring best-in-class customer support experience to your Salesforce B2C Commerce stores.

  • Bring Sales and Support Teams Together

    Equip support teams with contextual e-commerce data from Salesforce B2C Commerce. Having the most up-to-date information about order status and billing helps agents provide lightning-fast customer service.

  • Streamline E-Commerce Queries

    Whether your customers choose to contact you via email, telephone, social media, live chat, or a web form, all e-commerce queries are collected and displayed in one common interface.

  • Ensure High Customer Satisfaction (CSAT)

    In an industry where repeat customers are crucial to the business’s success, it's essential to keep your customers happy and satisfied. HappyFox provides advanced automation, reporting, and ticketing features to ensure maximum customer satisfaction.

Look up Salesforce B2C Commerce Information

As a support agent, it can be overwhelming to head over to Salesforce B2C Commerce to look up customer’s details. With HappyFox - Salesforce B2C Commerce integration, you can view all the essential details about your customer right where you need them.

Connect Multiple Salesforce B2C Commerce Sites

If you run Salesforce B2C Commerce sites, you can connect them all to a single HappyFox account. Whenever a customer contacts you on your help desk, HappyFox pulls up customer and order information segmented by different sites.

Instant Access to Salesforce B2C Commerce Order History

View recent order history from the Salesforce B2C Commerce store whenever a customer contacts you on your help desk. This way, your support agents can always stay informed about the customer order right from your ticket details view.

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