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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
If you run a Salesforce B2C store, HappyFox Help Desk makes it easy for your customer support team to access order and billing-related information right within HappyFox. This way, your team need not switch tools to provide top-notch customer service and support.
HappyFox’s Salesforce B2C Commerce integration offers a complete picture of your customers’ experience and data across platforms. Bring best-in-class customer support experience to your Salesforce B2C Commerce stores.
Equip support teams with contextual e-commerce data from Salesforce B2C Commerce. Having the most up-to-date information about order status and billing helps agents provide lightning-fast customer service.
Whether your customers choose to contact you via email, telephone, social media, live chat, or a web form, all e-commerce queries are collected and displayed in one common interface.
In an industry where repeat customers are crucial to the business’s success, it's essential to keep your customers happy and satisfied. HappyFox provides advanced automation, reporting, and ticketing features to ensure maximum customer satisfaction.
As a support agent, it can be overwhelming to head over to Salesforce B2C Commerce to look up customer’s details. With HappyFox - Salesforce B2C Commerce integration, you can view all the essential details about your customer right where you need them.
If you run Salesforce B2C Commerce sites, you can connect them all to a single HappyFox account. Whenever a customer contacts you on your help desk, HappyFox pulls up customer and order information segmented by different sites.
View recent order history from the Salesforce B2C Commerce store whenever a customer contacts you on your help desk. This way, your support agents can always stay informed about the customer order right from your ticket details view.
