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Integrate GitLab with Service Desk to improve Engineering & Support Collaboration.

GitLab is a web-based source control management software with powerful issue tracking and devops capabilities. By integrating GitLab with HappyFox, you can create issues from tickets, track issue progress, keep different teams in sync, and ultimately deliver a superior service experience.

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  • Collaborate Efficiently Across Multiple Teams

    Service Desk’s GitLab integration offers a complete picture of your requester’s experience and data across platforms. Bring a best-in-class support experience to your services.

  • Bring Support and Engineering Teams Together

    Equip support teams with contextual issue data from GitLab. Having the most up-to-date information about issue status and the due date helps agents provide lightning-fast support.

  • Collect, Collaborate and Resolve Issues

    Provide efficient omnichannel support for your employees. Whether your employees choose to contact you via email, telephone, social media, live chat, or a web form, all development-related issues are collected and displayed in one common interface.

  • Ensure High Customer Satisfaction (CSAT)

    Get help from subject matter experts quickly. In addition to GitLab integration, Service Desk provides advanced automation, reporting, and ticketing features to ensure maximum employee satisfaction.

Create GitLab Issues from HappyFox Service Desk

Easily create or link GitLab issues to existing Service Desk tickets. You have an option to keep the issue and the ticket in sync.

View Contextual Issue Details inside Tickets

Track issue progress directly from Service Desk. View issue information such as title, description, due date, assignee, milestones, etc.

Two-way Sync between Service Desk and GitLab

Sync GitLab issue comments with Service Desk ticket updates. Tickets can be auto-closed when a linked issue is marked complete.


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