JIRA is a cloud-based project tracking software that is used for bug tracking and project management. It is primarily built for agile software teams to easily create and assign tasks, track progress, and collaborate with their team. Integrating Jira with Service Desk allows your team to manage requests and support tickets in one place.
Easily create Jira issues directly from a Service Desk ticket or link an existing issue to a ticket.
Agents can see key issue information, such as Summary, Description, Project, Priority, Custom fields, etc., and track progress directly from Service Desk tickets.
Admins or Agents can configure the way synchronization should work between Jira and Service Desk. Ticket Statuses, Replies, Private notes, Updates, Comments, Attachments, and Ticket Closure can be synced and automated between the apps.