Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
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Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
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With HappyFox social help desk software, you can bring the best support experience to the right where your customers are
The need to turn social When people around the world are spending nearly half their day on social networking alone, it is a sign that any kind of service has to be centered around it. Millions of users are connected on the network and any unheeded complaint could take a huge toll on the company. Customers are always ready to do more business with a company that engages and responds well to social media.
Coupling customer service and social media The imminent need for you to get a social help desk is because very few customers who make customer service inquiries via social media report having their issue solved quickly and effectively. So, your Facebook page cannot just take complaints. You need to track and respond to them.
The pains of social media customer service It's not efficient for your support agents to monitor social media feed every day, track the thousands of complaints and individually respond to them. There needs to be an efficient method for tracking, understanding and resolving issues on a social networking site.
Facebook integration for HappyFox
The HappyFox social media help desk lets you cater to the needs of your customers on their own social networking site with the click of a button. With our Facebook integration, you can convert all Facebook messages and wall posts into tickets and log them in your HappyFox system. Have responses on the ticket automatically converted to Facebook messages to your customer.
Twitter Integration For HappyFox
now find it easier to report issues and communicate with brands with just a single tweet. Unlike other private mediums of communication like email, Twitter is out in the open for the rest of the world to hear what your customers have to say about your brand. This means there is no room for errors, and also, the customer's expectation for immediate response is high. With the seamless integration of Twitter on your help desk, you can:
Learn more about HappyFox Twitter Integration Listen, go the extra mile and create memorable experiences with social customer service software.