Smart Rules for Smart complaints
Automation is very important for Complaint Management. HappyFox Smart Rules
lets you create rules and conditions and also place triggers so that the action will’ get automatically initiated. Change anything from Assignee to time spent, based on the parameters you deem fit.
Knowledge Base for Complaint Resolution
Customer complaint management does not always have to be done via phone or mail support. Using HappyFox, create a thorough knowledge base and FAQ system with all the previously asked common complaints, so that your customers can directly go to the self-service portal to get resolution for their issues.
Intuitive Staff Dashboard
Your staff can view their open, resolved and pending tickets, view replies and ticket inflow all on one screen. With the help of HappyFox, you can create roles for your staff, decide what permissions each staff will have and also enable/disable staff with ease. Thus, you can eliminate any chances of staff being assigned a ticket that does not come under their skill set.
Reports and Analytics
To help understand complaint trends and the quantity of complaints coming in, HappyFox offers Complaint Reports so that you can have a complete overview of your complaint reports
, track areas that require work, understand performance of staff and do the needful to enhance operations.