Email Help Desk Software
Handle all your inbound requests whether it be sales or marketing or support, from one common help desk interface
. Have all your emails converted to actionable tickets, categorize and prioritize them for your support agents to either respond to them or assign them to the appropriate team for their action.
Automated email support
Some help desks help your agents respond to mails. But how would it be if the help desk responded to the mail automatically? HappyFox allows automation of replies using Smart Rules
, so that repetitive tasks and replies need not be undertaken by your support staff. HappyFox automatically categorizes, assigns and even replies to mails based on your requirement.
Email ticket threads
Struggling to track the multiple replies from various parties on one email? HappyFox organizes a neat timeline of all these replies on your ticket, shows the current status of the ticket and your history of activity, so you know exactly what they have asked and what is left to be done.
Mass reply and mail linking
You need not copy paste the same reply to thirty mails because they all asked the same question. HappyFox Mass reply feature lets you respond to multiple tickets at one go. Further, you can merge tickets, split tickets and always stay on top of all email communication.
Measure your support
View key metrics like the number of mails you are getting about issues, your response times, your resolution times and a lot more with the help of HappyFox Reporting
. Understand the volume of tickets, quality of support and work towards enhancing your support process.
Collaborate internally among teams when replying to emails with the Private notes feature. HappyFox email support software lets you add notes on a ticket that won’t be accessible to your customer, so you can discuss internally among teams and resolve issues faster.