Online Help Desk Issue Tracking Software

Simple Issue TrackerAlways be on top of customer issues, by prioritizing your tickets, viewing them based on category and also keep track of their current status. Monitor due dates of tickets and ensure timely closure. Automated Issue Tracking With Smart Rules, remove the need to repeat tasks that you want done on a regular basis, by automating actions in the presence of predefined conditions. Automate actions like changing priority of a ticket, status, assignee and category and save time spent on issue-tracking to build an efficient customer support process. Community Forums The HappyFox issue tracking system also comprises of a robust community forum feature where your customers can discuss issues on an open platform and receive resolutions and tips from other customers as well as your support staff. Feedback and ProcessingGather feedback from your customers using our Survey software integrations, process the feedback to understand the areas of difficulty for your customers while receiving support. Eliminate these difficulties and deliver superior quality customer service Issue tracking tool with Remote tech support LogMeIn Remote Support Software integration on HappyFox lets you get remote access of your customer’s machine from your desktop browser. Make changes, modify settings and do lots more with the help of this integration. Understand the problem from the client’s perspective and resolve them same, with remote customer support.

Knowledge Base and FAQThe HappyFox issue tracking software comes equipped with a knowledge base and FAQ system for your customers to get quick resolutions for their issues by referring to the relevant articles from the knowledge base. Support Staff Management Create and manage roles for your staff in the HappyFox incident tracking system, manage authority with a clean web-based staff interface. Customizable Issue tracking HappyFox as an issue tracking help desk adapts to the look of your choice by letting you put custom statuses with colors, adding themes and also giving personalized name and footer. Scheduled Reporting HappyFox issue tracker not only lets you measure your work using reports, but also allows you to automate your reports based on your specifications, so that you can periodically receive the reports in your mailbox based on the required frequency.

HappyFox Issue Tracking application simplifies your work