Never Miss Out
With Simplified
Issue Tracking

Easy issue tracking

Tackle and resolve tickets efficiently by categorizing them based on various metrics like priority, due date, and status.

Promote self-service

Assist your customers in resolving issues by referring to a detailed knowledge base or FAQ section, without even raising a ticket.

Automated issue tracking

Automate repeated tasks using predefined conditions in Smart Rules. Let agents focus on actually solving issues.

Support staff management

Create and manage roles for your staff and manage access with HappyFox’s streamlined and easy-to-use staff interface.

Customizable issue tracking

Manage the look and feel of your issue tracking help desk with custom colored statuses, themes, and a personalized name and footer.

Robust community forums

Give your customers an opportunity to discuss shared issues and find solutions and tips from others and your support staff.

Scheduled reporting & analysis

Automate reports based on customizable specifications and periodically receive the reports in your mailboxes.

Collect customer feedback

Use our survey software integrations to gather and analyze feedback from customers to understand where you can improve.

Remote Customer Support

Remotely make modifications on your customer’s machine with HappyFox’s LogMeIn Remote Support integration.