Simple Issue Tracker
Always be on top of customer issues, by prioritizing your tickets, viewing them based on category and also keep track of their current status. Monitor due dates of tickets and ensure timely closure.
Automated Issue Tracking
With Smart Rules
, remove the need to repeat tasks that you want done on a regular basis, by automating actions in the presence of predefined conditions. Automate actions like changing priority of a ticket, status, assignee and category and save time spent on issue-tracking to build an efficient customer support process.
The HappyFox issue tracking system also comprises of a robust community forum feature where your customers can discuss issues on an open platform and receive resolutions and tips from other customers as well as your support staff.
Feedback and Processing
Gather feedback from your customers using our Survey software integrations
, process the feedback to understand the areas of difficulty for your customers while receiving support. Eliminate these difficulties and deliver superior quality customer service
Issue tracking tool with Remote tech support
LogMeIn Remote Support Software integration
on HappyFox lets you get remote access of your customer’s machine from your desktop browser. Make changes, modify settings and do lots more with the help of this integration. Understand the problem from the client’s perspective and resolve them same, with remote customer support.